HM Revenue & Customs
Infrastructure Operations Engineer
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Security Information
This role requires the successful candidate to hold or be willing to hold Security check (SC) clearance.
Hybrid Working
60/40 hybrid working from Birmingham/Bristol/Leeds/Manchester/Telford or Worthing
The Role at a Glance
- Team: Tooling & Automation
- Focus: Cloud infrastructure, CI/CD, automation, and secure access
- Environment: Complex, large-scale, and collaborative
Tech Stack You’ll Support
- Cloud & OS: AWS, Linux, Windows, Networking
- CI/CD & Automation: AWX, Ansible, Jenkins, GitLab
- Security & Repos: HashiCorp Vault, Nexus, Bastion services
Key Responsibilities
- Monitor & Check: Maintain live services and complete routine operational checks.
- Investigate & Solve: Troubleshoot incidents, resolve service requests, and escalate complex issues.
- Access Control: Administer user access and onboarding requests securely.
- Documentation: Maintain clear runbooks, support procedures, and user guidance.
- Tech Changes: Support controlled technical changes, service migrations, and stabilization.
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What We Are Looking For (Essential)
- Experience supporting live IT services or operational tech environments.
- Good understanding of AWS cloud, operating systems, and networking.
- Exposure to CI/CD, automation, source control, or secrets management.
- Methodical troubleshooting skills and a strong attention to detail.
- Clear communication skills to support technical and non-technical stakeholders.
- Understanding of Agile, DevOps, or ITIL ways of working.
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Bonus Points For (Desirable)
- Direct experience with Jenkins, GitLab, AWX, Ansible, Nexus, or Vault.
- Experience using ServiceNow or Jira.
- Relevant certifications (Cloud, Linux, DevOps, or ITIL).
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ROLE CLOSES 19/10/26
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