HM Revenue & Customs
Infrastructure Operations Engineer
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Role Overview
This role requires the successful candidate to hold or be willing to hold Security check (SC) clearance.
60/40 hybrid working from East Kilbride/Edinburgh or Glasgow
The Role at a Glance
Team: Tooling & Automation
Focus: Cloud infrastructure, CI/CD, automation, and secure access
Environment: Complex, large-scale, and collaborative
Tech Stack You’ll Support
☁️ Cloud & OS: AWS, Linux, Windows, Networking
🔄 CI/CD & Automation: AWX, Ansible, Jenkins, GitLab
🔐 Security & Repos: HashiCorp Vault, Nexus, Bastion services
Key Responsibilities
- Monitor & Check: Maintain live services and complete routine operational checks.
- Investigate & Solve: Troubleshoot incidents, resolve service requests, and escalate complex issues.
- Access Control: Administer user access and onboarding requests securely.
- Documentation: Maintain clear runbooks, support procedures, and user guidance.
- Tech Changes: Support controlled technical changes, service migrations, and stabilization.
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What We Are Looking For (Essential)
- Experience: Supporting live IT services or operational tech environments.
- Knowledge: Good understanding of AWS cloud, operating systems, and networking.
- Exposure: CI/CD, automation, source control, or secrets management.
- Skills: Methodical troubleshooting skills and a strong attention to detail.
- Communication: Clear communication skills to support technical and non-technical stakeholders.
- Understanding: Agile, DevOps, or ITIL ways of working.
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Bonus Points For (Desirable)
- Experience: Direct experience with Jenkins, GitLab, AWX, Ansible, Nexus, or Vault.
- Tools: Experience using ServiceNow or Jira.
- Certifications: Relevant certifications (Cloud, Linux, DevOps, or ITIL).
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ROLE CLOSES 19/10/26
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