UK Ministry of Defence
Infrastructure Porter - Army

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Kentigern House, G2 8EX
Job Summary
The Ministry of Defence, Civil Service workforce is diverse, with many different functions and professions ranging from cyber and digital transformation, police officers, security guards, trainers, human resources, teachers, psychologists, storekeepers, and policy secretariat staff to support the British Army.
This post is located within the Headquarters Military Secretary (HQ MS) Facilities Management Building Services team which is responsible for managing the delivery of both Hard and Soft Facilities Management contracts to Kentigern House, management of building maintenance, accommodation, Health and Safety, office reconfigurations and the purchase of items through Government Procurement Contract.
This position is advertised at 37 hours per week.
Job Description
About the Role
This role is part of the team that provides infrastructure support to the Army Personnel Centre and other Ministry of Defence (MOD) departments based in Kentigern House. The position combines a range of physical and administrative duties, supporting the day-to-day operation of the building and ensuring services are delivered efficiently and effectively.
Key Responsibilities
- Manage waste services, including monitoring waste lift capacity and arranging collections or replacements as required.
- Coordinate the collection and disposal of restricted waste, liaising with stakeholders to resolve issues and arrange uplifts.
- Configure meeting rooms to meet customer requirements for meetings and events.
- Maintain the loading bay and infrastructure storage areas, ensuring they remain safe, organised and fit for purpose.
- Assemble, disassemble and relocate office furniture as required.
- Receive, manage and distribute deliveries and stores to building users.
- Carry out administrative tasks, including ordering and maintaining stock levels of cleaning supplies and other commodities.
- Respond to urgent issues within the building, working as part of the team to minimise disruption to staff and operations.
- Provide timely support to stakeholders by distributing commodity supplies, such as paper and office consumables.
- Undertake minor repairs to furniture and other ad hoc items.
- Conduct weekly fire alarm testing in line with building procedures.
- Escort contractors throughout the building to support maintenance and improvement projects.
- Carry out other ad hoc duties as required to support the effective operation of Kentigern House.
Person specification
Essential Skills Required:
- Good communication skills and the ability to build and maintain effective working relationships with people at all levels within the organisation.
- Basic working knowledge of Microsoft Excel; Teams and SharePoint.
- Strong organisational skills and the ability to prioritise your work when asked to contribute to multiple projects at once.
- Ability to work under pressure in a busy department.
Behaviours
We'll assess you against these behaviours during the selection process:
- Delivering at Pace
- Managing a Quality Service
- Working Together
We only ask for evidence of these behaviours on your application form:
- Delivering at Pace
- Working Together
Alongside your salary of £27,866, Ministry of Defence contributes £8,072 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
The Army prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance.
Other Benefits For Army Civil Servants Include:
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- 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service
- Highly competitive pension scheme
- Personal and professional development of skills
- Alternative working patterns for many roles
- Access to the Employee Assistance Programme (EAP), a free service that assists you with achieving a productive, healthy environment that is conducive to a healthy lifestyle.
- Enhanced parental and adoption leave
- 6 days special leave per year which can be used for volunteering activities
KH as a location:
- City centre
- Transport connections
- Social / cultural attractions
KH As a Working Environment:
- Building improvements to KH - with more to come
- Tech Bar
- Canteen
- Costa Coffee outlet
- Gym
- Quiet areas / rooms; Multi Faith, Breastfeeding, Neurodiverse, Wellbeing etc
- Car parking (free on a rota basis)
We believe that everyone has the potential to make a difference and you will be supported to help you learn and advance in your career. This includes working towards membership of a professional body and/or undertaking a modern apprenticeship as part of your role.
A modern apprenticeship is a combined package of work and training. Through the schemes available you will gain a professional qualification, practical experience, and the broader skills required to develop in your current role and pave the way for your future career.
What sets this opportunity apart is the unique blend of working as a Civil Servant within Kentigern House alongside military colleagues. This combination offers a dynamic and challenging work environment where you can showcase your skills and challenge in this organisation. Your contributions will directly impact the security and success of our establishment.
The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.


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Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
At sift, you will be assessed against the following criteria, listed in priority order:
- Personal Statement - 250 words demonstrating your skills and experience in line with the essential skills listed on this advert.
- Behaviour - Working Together
- Behaviour - Delivering at Pace
Where a large number of applications are received, an initial sift may be conducted against the Personal Statement only. The remaining evidence submitted at the application stage will be assessed only if you are successful at this initial sift.
At interview, you will be assessed against the following criteria, listed in priority order:
- Behaviours
- Working Together
- Delivering at Pace
- Managing a Quality Service
Application sifting will be scheduled to take place within 7 days of the application closing date. Interview dates are to be confirmed and will be held in person. We endeavour to keep to these time frames, but these are subject to change around business needs.
Further Information:
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.
The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This
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