IT Infrastructure & Security Manager

Welcome Break Support Centre, Newport Pagnell, Milton Keynes, Buckinghamshire, MK16 9EZ

Pay up to £75,000 plus fantastic benefits, bonus scheme & discounts

This role operates on a hybrid basis, with three days spent in the office and two days working from home. You will need to live within a commutable distance of Newport Pagnell.

Welcome Break operates across 61 service areas, partnering with world-class brands including Starbucks, KFC, Burger King, Subway, Chopstix, Taco Bell, and Waitrose. Alongside our restaurants and retail offer, we also run 31 hotels, manage our own forecourts and continue to play a leading role in the UK’s EV revolution.

Technology at the heart of our growth

We’re investing in world-class technologies and have an exciting roadmap ahead. From networks, applications, and data to infrastructure and cyber security, technology plays a key role in supporting our continued growth, driving innovation and creating better experiences for the 85 million people who visit our sites every year.

That’s where this role comes in. As our IT Infrastructure & Security Manager, you’ll help shape, manage and strengthen our IT infrastructure and cyber security capability as we continue this exciting journey.

What your role will look like?

The IT Infrastructure & Security Manager is responsible for the IT Infrastructure and Security functions, overseeing delivery of high-quality, stable, infrastructure with a secure-first approach.

The role will lead an internal team of engineers, providing both BAU support and project activities, and own key and business critical service providers.

Responsibilities for an IT Infrastructure & Security Manager

• Lead, coach, and develop a small team of IT Infrastructure engineers.
• Ensure all infrastructure projects are delivered to agreed timescales.
• Develop, deliver and support best-of-class IT infrastructure and security technologies across the business.
• Act as a senior point of IT escalation, partnering and communicating with senior business stakeholders and translating technical issues into non-technical terms.
• Own the IT Infrastructure and enterprise architecture including LAN, WAN, WLAN, cloud, domain services, servers, hosting, security solutions, and End User Computing.
• Monitor and manage end-to-end lifecycles of IT Infrastructure including continuous improvement and support with IT Infrastructure implementation projects.
• Own event management and observability across the infrastructure, driving improvements and a proactive approach to service availability.
• Govern change and release management for infrastructure, ensuring risk is assessed and controlled.
• Ensure all risks and vulnerabilities are managed, and ensure technology operates within established control frameworks and regulatory compliance (NIST, ISO, PCI-DSS, GDPR).
• Drive a ‘security-by-design’ approach, ensuring cyber security is at the forefront of everything we do.
• Represent IT Infrastructure and cyber security in the IT Technical Design Authority, actively participating in the forum and review/feedback activities.
• Support with business continuity, including testing DR/BCP plans, validating recovery, and evidenced failover and restore testing where applicable.
• Own and manage key third-party and managed service providers, ensuring operational, financial, and contractual performance.
• Work alongside the IT Service Delivery Manager to identify and drive initiates for service improvement in relation to IT Infrastructure.
• Ownership of the Infrastructure Opex budget with support from Head of IT Operations.
• Collaborate closely with Group IT, aligning IT Operations strategies, projects, and initiatives with Group strategies, projects, and initiatives.