Mphasis
Infrastructure Solutions Engineer
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Job Description – Infrastructure Solutions Engineer
Role Summary
This role forms part of a distributed, global infrastructure team that is responsible for the continued availability and support of a hybrid on-premise and cloud infrastructure. Specifically, working within infrastructure project delivery, providing input to and delivering IT solutions to the Group, by drawing upon their wealth of practical and technical experience.
It may include the provision of escalation support to the service desk, infrastructure system administration and maintenance to all Companies within the Group.
The role will be expected to work within a fast-paced environment, with high degrees of ambiguity arising from a period of significant change.
The role requires:
- Demonstrate examples of similar successful positions in the past
- Be highly collaborative with the current team, management structure and business leaders
- Demonstrate a very high level of customer service and empathy to the customer issues
- Experience of Change Planning & Architecture Review producing LLDs, HLDs & SADs
- Demonstrate a ‘Can-Do’ attitude
- Be an excellent all-round communicator through verbal and written communication
General Responsibilities
Clients
- Develop strong relationships with the Business Units
- Respond to the Business Units’ requirements as appropriate
- Support the business units with their use of the IT systems
- Behave with all clients (both internal and external) fairly and ethically with excellent customer service
- Take ownership of issues and provide updates to users on outstanding issues
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Support
- Providing escalation support to the Group IT Service Desk during project activity
- Ensuring all changes to production services are subject to change control
- Producing documentation to improve the efficiency and effectiveness of post project support as part of project delivery
- Conducting root cause analysis following unplanned disruptions to improve system availability during project and warranty periods
- Conducting Problem Management of repeat incidents affecting business services during project delivery and warranty
- Experience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot and resolve issues
- Experience in workstation management systems and imaging
- Strong analytical, problem solving and decision making skills
Technical Skills Required:
- Infrastructure knowledge – at least 5 years’ experience as a senior Infrastructure Project Engineer or similar IT role (e.g. Technical Specialist, Technical Architect)
- Previous experience within the Insurance or Financial services industry would be beneficial but is not essential.
- Ideal candidates will have extensive experience working with cloud technologies such as Microsoft Azure, O365 and Exchange Online
- Extensive experience working with cloud, server, desktop, network and telephony providers
- Extensive experience / hands on skills of building an Infrastructure rack end to end & physical office deployments, including UPS, Switch configuration, patching, Server build (physical and via SCCM), including hypervisor experience
- Extensive experience working with multi-site and multi forest Active Directory environments, group policy and DNS
- Good knowledge of networking - Layer2/3, dynamic routing, MPLS and firewall
- Evidence of engineering technical solutions to business requirements
- Be able to evidence experience of working within project delivery frameworks, able to demonstrate time management and labour estimating
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Desirable experience:
- Experience of Microsoft technologies such as SCCM, SCOM & TEAMS
- Good knowledge of Citrix
- Good Knowledge of Intune\AutoPilot device management & app distribution
- Good Knowledge of Azure able to work with Azure networking & understand security model for Azure to plan, rightsize and securely deploy VMs
- Good knowledge of VMware deployment of guests & hosts
- Experience with Email archiving solutions such as Mimecast or Enterprise Vault
- HP branded server knowledge
- Meraki, Juniper, Nortel and Cisco switch experience
- Knowledge of Identity Management, AD Connect, Conditional Access, DLP & MFA
- Project Management skills – ideally PRINCEII foundation
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