Anson McCade
Infrastructure Storage Engineer
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Job Specification: 2nd Line Backup & Storage Engineer
Role Overview
Job Title: 2nd Line Backup & Storage Engineer
Office Location: Stevenage (3 data centre sites)
Hours of Work: Monday to Friday, 37 hours per week (Shift patterns typically 07:00 – 15:30 or 10:30 – 19:00). No mandatory weekend working, though optional overtime may be available.
Security Clearance: Minimum security clearance required upon application, with a requirement to meet a higher level upon joining.
Core Purpose & Responsibilities
As a 2nd Line System Engineer, you will contribute to building a better service by working with new technologies within a collaborative team environment. Your day-to-day duties will include:
- Incident & Request Management: Investigate, assess, and resolve customer and system issues, including Severity 1 & 2 incidents, while providing Root Cause Analysis (RCA) information within agreed SLAs and KPIs.
- Storage & Backup Administration: Monitor and manage large-scale NetApp Storage and Cohesity backup environments across three data centre sites, ensuring high availability, performance, and resilience.
- NAS & SAN Operations: Handle NAS and SAN administration, including VMware integration, fabric switch configuration, zoning, and troubleshooting.
- Capacity & Asset Management: Perform capacity management, reporting, proactive risk identification, and implement remedial actions.
- Hardware & Software Lifecycle: Plan and execute storage software/firmware upgrades with minimal service impact, alongside installing and commissioning new storage/backup hardware within target timescales.
- Documentation & Change Control: Create work processes, document working outcomes, raise and present change requests, and contribute to continuous service improvement initiatives.
- Compliance: Adhere to all information security policies, change and release procedures, configuration guidelines, and security operating orders.
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Key Requirements & Transferable Skills
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- Capability to handle Severity 1 & 2 Incidents and provide RCA.
- Strong understanding of NetApp Storage Engineer practices in enterprise-scale environments.
- Knowledge of NetApp storage hardware.
- Solid grasp of general NAS/SAN principles.
- Familiarity with VMware integration with NetApp.
Note: Applicants who do not meet every single requirement are still encouraged to apply if they possess strong transferable skills or a background in IT service support.
Benefits & Perks
- Annual Leave: 26 days of annual leave plus public holidays (including 3 flexible days).
- Pension: Double matching contributions of up to 10%.
- Insurance: Life assurance.
- Incentives: Company-wide incentive plans.
- Flexible Benefits: Choices including increased holiday allowance, travel insurance, dental cover, critical illness insurance, and more.
- Employee Perks: Access to employee discount programs, an employee assistance programme, and a virtual GP service.
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