McCabe & Barton
Infrastructure Support Analyst
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Private Equity Firm | London | 5 days office
6-Month Contract | £500 per day (Inside IR35)
A Private Equity firm in London is seeking an Infrastructure Support Analyst to provide 1st and 2nd line IT support, with some 3rd line exposure, in a fast-paced financial services environment. The role also includes significant executive support.
Key Responsibilities
- Provide 1st and 2nd line IT support, with escalation to 3rd line where required
- Support Windows 10/11 and Microsoft 365 (Teams, Outlook, SharePoint, OneDrive)
- Manage Active Directory/Microsoft Entra ID for user onboarding, access, and Intune device management
- Troubleshoot hardware, software, network, Wi-Fi (Cisco/Meraki), and connectivity issues
- Support laptops, desktops, mobile devices, printers, and video conferencing tools
- Provide high-level executive support across the business
- Work with global IT teams to resolve incidents
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Requirements
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- Experience in 1st and 2nd line IT support (some 3rd line exposure preferred)
- Strong Microsoft 365 and Windows 10/11 experience
- Strong knowledge of Active Directory/Microsoft Entra ID
- Experience with Intune
- Azure cloud technologies
- Strong troubleshooting and customer service skills
- Experience in financial services or corporate environments
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