Harris Federation
Infrastructure Systems Analyst
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Infrastructure Systems Analyst
We are looking for an Infrastructure Systems Analyst to join our Infrastructure team, playing a key role in delivering high-quality third-line technical support across the Federation's end-user computing environment.
Working closely with colleagues across our academies, you will help ensure that Windows, Apple and mobile devices are secure, compliant, reliable and effectively managed throughout their lifecycle, while driving continuous improvements to our infrastructure services and user experience.
Main Areas of Responsibility
Your responsibilities will include:
- Administering, maintaining and supporting Windows, Apple and mobile device environments.
- Managing devices through Intune, SCCM, Jamf, Meraki and Apple management platforms.
- Supporting Windows Autopilot and Apple automated device enrolment.
- Deploying applications, operating system updates, security patches and configuration profiles.
- Investigating and resolving complex endpoint, application and device management issues.
- Monitoring device health, security and compliance, coordinating remediation where required.
- Managing endpoint encryption technologies, including BitLocker and FileVault.
- Identifying vulnerabilities and implementing improvements to strengthen security.
- Conducting root cause analysis and delivering preventative solutions to recurring issues.
- Developing scripts and automation to improve provisioning, management and reporting.
- Researching and recommending new technologies to enhance security and user experience.
- Maintaining technical documentation, procedures and knowledge base articles.
- Supporting IP telephony migrations and ongoing telephony services.
- Acting as a technical escalation point for complex incidents and service requests.
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What We Are Looking For
We would like to hear from you if you have:
- Strong verbal and written communication skills.
- Experience building effective relationships with stakeholders at all levels.
- Excellent problem-solving and troubleshooting abilities.
- A proactive, self-motivated approach with a strong focus on delivery.
- Experience managing competing priorities in a fast-paced environment.
- The ability to investigate, resolve and communicate technical issues effectively.
- Strong organisational skills and the ability to work well under pressure.
- A commitment to high standards of security, compliance and best practice.
- The flexibility to respond quickly and effectively to changing demands and opportunities.
What We Can Offer You
Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.
You will also have access to a variety of benefits, support programmes and initiatives including:
- Excellent opportunities for continuous professional development and career progression
- Annual loyalty bonus
- Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
- 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts
- Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
- Employee Assistance Programme for free and confidential advice
- Cycle to work salary sacrifice scheme
- Wide range of shopping, leisure, and travel discounts
- 20% off at Tapi Carpets, exclusive to Harris employees
- Interest-free ICT and season ticket loans
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For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
Important Information
Safeguarding Notice
The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.
Equal Opportunities
The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.
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