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Infrastructure Lead
The Infrastructure Lead is responsible for the delivery, security, management, and ongoing improvement of Resolian's global IT infrastructure. The role combines technical leadership with hands-on responsibility across cloud services, networking, servers, virtualisation, Citrix, Microsoft 365, and end-user computing. The role includes leadership of a small infrastructure team, management of key suppliers, and delivery of infrastructure projects.
Responsibilities
- Lead the day-to-day management of global infrastructure services.
- Ensure infrastructure remains secure, resilient, and highly available.
- Manage cloud, server, storage, virtualisation, backup, and disaster recovery platforms.
- Oversee Microsoft Azure, Microsoft 365, Active Directory, Group Policy, and Entra ID services.
- Act as a senior technical escalation point and mentor infrastructure team members.
- Work collaboratively across IT and the business to deliver effective solutions.
- Lead infrastructure projects, upgrades, and continuous improvement initiatives.
- Manage infrastructure vendors, licensing, procurement, and service performance.
- Act as Technical Lead for the Information Security Program.
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Skills, Education & Qualifications
Essential
- Experience in a senior infrastructure role.
- Strong Microsoft Azure and Microsoft 365 administration skills.
- Experience managing Citrix Virtual Apps and Desktops, Citrix Cloud, StoreFront, Delivery Controllers, Cloud Connectors, and NetScaler (ADC / Gateway).
- Experience with Active Directory, Entra ID, identity management, and access controls.
- Strong Windows Server and virtualisation experience (Proxmox, VMware, or Hyper-V).
- Solid networking knowledge that includes DNS, DHCP, VPNs, firewalls, switching, and wireless networking.
- Knowledge of cyber security best-practice.
- Knowledge of backup, disaster recovery, and business continuity practices.
- Strong troubleshooting, communication, and stakeholder management skills.
- Experience managing suppliers or third-party service providers.
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Desirable
- Experience within regulated industries such as life sciences, pharmaceuticals, biotechnology, or clinical research.
- Knowledge of GxP, ISO 27001, or similar compliance frameworks.
- Relevant Microsoft, Citrix, VMware, or security certifications.
Personal Attributes
- Collaborative and approachable leadership style.
- Able to balance strategic thinking with hands-on delivery.
- Strong customer and service focus.
- Comfortable managing competing priorities.
- Committed to continuous improvement.
Success Measures
- Reliable, secure, and resilient infrastructure services.
- Successful delivery of infrastructure projects and improvements.
- Strong cyber security posture and compliance.
- Strong stakeholder and supplier relationships.
- High levels of service quality and user satisfaction.
- A well-documented and scalable infrastructure estate.
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