Bradford District Care NHS Foundation Trust

Inpatient Ward Administrator

Bradford District Care NHS Foundation Trust is seeking an organised and enthusiastic Inpatient Ward Administrator to join our Clinical Administration Services within an Acute Inpatient Mental Health hospital environment.

The role provides efficient, effective, and high-quality administrative support to inpatient clinical teams, acting as a key point of contact for patients, carers, visitors, and clinicians. You will support the day-to-day running of ward services through a range of clerical and reception-based duties.

Key Responsibilities

• Administrative Support: Provide efficient, effective, and high-quality administrative support within an acute inpatient ward environment, supporting clinical teams, patients, and visitors to ensure the smooth running of ward-based services.
• Records Management: Maintain accurate clinical and non-clinical records, manage referrals, appointment bookings, admissions and discharges, and update bed state information using Trust clinical systems.
• Enquiries Handling: Handle telephone and face-to-face enquiries, acting as a first point of contact for patients, carers, visitors, and healthcare professionals, and deliver a professional and courteous reception service.
• General Administrative Tasks: Undertake a wide range of general administrative tasks including diary management, meeting coordination, document and letter preparation, data entry, filing, scanning, post handling, and stock control. Arrange interpreters and transport as required and support the collection and reporting of data.
• Workload Management: Manage and prioritise your own workload using workflow management systems, work flexibly as part of a multidisciplinary administrative team, and contribute to service improvement.
• Compliance: Adhere to Trust policies including confidentiality, information governance, health & safety, and safeguarding, while promoting a positive experience for patients and visitors at all times.