CMA CGM | ABOUT US

Led by Rodolphe Saadé, the CMA CGM Group is a global player in sea, land, air and logistics solutions, true to its corporate Purpose: We imagine better ways to serve a world in motion.

The CMA CGM group serves more than 420 ports around the world on five continents, with a fleet of over 700 vessels. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

YOUR ROLE

As our Inside Sales Coordinator, you will work closely with the Sales Manager and wider Sales team. This role will ensure a comprehensive and effective all-round Sales service is provided to the Short Sea Customer base. You will be a critical focal point to develop new business, increase volumes, and manage existing Sales agreements to ensure the best possible results are achieved.

Through a proactive and customer-centric approach, you will be a trusted first point of contact, providing competitive rate quotations to suit the needs of new and existing customers. You will be required to proactively identify opportunities to develop new business and supporting the effective management of existing Customer relationships. This will ensure high levels of business retention and identification of cross-selling opportunities to support business growth.

WHAT YOU'LL BE DOING

• Ensure that customer requirements (e.g. responding to quotation requests and seeing these through to successful resolution) are met in a professional and timely manner.
• Proactively identifying and pursuing opportunities to connect with potential new customers.
• Build and provide new leads, markets, trends, to share with wider sales team.
• Build rapport with BDM’s, internal departments, Trade and Overseas agencies, ensuring best outcomes for CMA CGM SSL INEUR customers.
• Regularly partner with Outside sales team to share leads, support, and handle customer enquiries.
• Provide regular commentary of business relating to assigned customer accounts, highlighting business development opportunities, gains, lost business, pipelines and any other business.
• Liaise closely with Trade teams to secure competitive pricing to develop volumes.
• Analysis of statistical data, identifying opportunities to develop new business and providing relevant reporting for Trade/Area, internal/external Sales and Management teams as required.
• Regularly and accurately updating rate matrix, to support external Sales teams.
• Effectively maintain customer relationships through regular and proactive contact.
• Support ongoing review of processes and procedures, contributing to process improvement initiatives as required.
• Attend external customer visits as required, focusing on Key Accounts and top pipeline opportunities, most importantly new business.
• Updating CRM system with relevant information and data (e.g. Customer data, visits, service requirements), and ensuring all relevant internal departments are updated with key developments.
• Support resolution of customer complaints, whilst seeking to identifying root cause of issues to prevent repeat issues in future.