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Job Description
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
About the Role
The Inside Sales team provides a range of support activities to Sales Managers and the external market including travel agents, tour operators, and corporate accounts. Inside Sales Coordinators are also responsible for providing statistics and management information for the UK sales organization and key partners of Air Canada.
We seek a committed and enthusiastic team player who will be expected to assist in all areas of the sales organization as and when required.
Responsibilities
- Prepare sales proposals, maintain and issue corporate contracts, and fares contracts for consolidators, tour operators, and corporate accounts
- Source and provide all relevant information for the filing process in automated systems/channels
- Service small corporate accounts and provide feedback to account managers
- Maintain and service travel agent requests for advance seating, net fare enquiries, upgrade requests, waivers, and interpretation of contracts and associated correspondence
- Maintain and develop accurate databases, and generate reports and analyze sales data to identify trends, opportunities, and areas for improvement. Assist in identifying potential leads and new market segments for the sales team to target
- Monitor and analyze the performance of key account partners to ensure compliance with agreed targets and objectives and provide feedback to sales managers
- Assist sales managers in the promotion of aircanada.com in the UK, Ireland
- Monitor Air Canada and partner programs to ensure visibility of AC products on distribution channels
- Assist sales managers in preparing sales proposals, presentations, agency contracts, and with call planning and related sales administration
- Service IATA agency travel requests in conjunction with top-tier agencies’ benefit programs
- Work with senior management to provide marketing communications support and create adverts, editorials, advertorials, and newsletters in approved media
- Represent Air Canada at trade events, agency workshops, promotional days/evenings, and familiarization trips
- Provide group fare quotations, prepare and send group contracts, provide monthly reports on group sales, and advance bookings
- Service groups booking process including creating bookings, name-lists, advance passenger information, seating, meals, payments, cancellations, and contract interpretation
- Support the team with any additional activities and projects as required
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Qualifications
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- Proven sales and team skills
- Knowledge of the UK & Ireland travel industry
- Successful completion of a fares course is desirable
Conditions of Employment
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made, and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
- Fluent in English language, oral and written. French and other languages are an asset.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible, and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers and communities in which we live and serve.
Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted.
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