Shorebrook Partners
Inside Sales Manager
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Our client and expanding Engineering Business is looking for an Inside Sales Manager to take the team to the next level. You will have experience of Sales Leadership within a technical / Engineering environment.
Responsibilities
- Lead and develop the team
- Manage, coach, and mentor five Inside Sales Representatives and three Sales Order Administrators
- Set and monitor KPIs to keep communications and orders handled promptly, accurately, and to a high standard
- Plan and prioritise team workloads to hit deadlines and service level targets
- Partner with the Sales Director on team structure, training, and workload forecasting
- Build an open, motivated team culture grounded in clear communication and collaboration
- Own the sales order process
- Manage orders end-to-end, from quotation through to delivery, with accuracy and proactive customer communication throughout
- Track and improve performance across response times, quote progression, order backlog, and scheduled orders/call-offs
- Handle the detail of non-UK sales, including shipping terms for European and overseas orders
- Act as the connective tissue between Sales, Engineering, and Operations on technical order details and specifications
- Support customers and the sales team
- Equip the sales team with accurate, timely product, pricing, and order status information
- Resolve escalated customer enquiries and complaints professionally and decisively
- Build lasting customer relationships that drive satisfaction, loyalty, and retention
- Improve and report
- Monitor and improve telephone KPIs — missed calls, handling times, responsiveness
- Identify and implement process improvements that boost accuracy and efficiency
- Produce regular performance reports with clear, actionable insights
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What You'll Bring
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- Proven experience as an Inside Sales Manager in a B2B, technical, or engineering-led environment
- Strong grasp of sales administration and order management, from quotation to fulfilment
- Excellent communication and leadership skills, with sound judgement and decision-making
- Solid technical understanding of sales engineering principles, product specs, and documentation
- A proactive, quality-driven approach with a genuine commitment to customer service
- Hands-on ERP experience, ideally with Microsoft Dynamics Business Central
- Strong IT literacy across Microsoft Office (Excel, Outlook, Word) and CRM/ERP systems
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