Advanced Couplings Ltd.
Inside Sales/Customer Service Representative
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Location: Keighley, Yorkshire
Employment Type: Full-Time, Fixed-Term Contract (12 months) with the potential to become permanent
Salary: Up to £30,000 per annum
About the Role
Advanced Couplings Ltd., as part of Ideal Tridon Group, is a global leader in flow control solutions for the pharmaceutical, food & beverage, and Data Centre sectors. We are seeking a proactive and customer-focused Inside Sales/Customer Service Representative to join the team at our Keighley site. You will be central to supporting our sales efforts and ensuring a high level of customer satisfaction by managing RFQs, strengthening client relationships, and contributing to commercial activities across Europe.
Key Responsibilities
- Support the Sales team to achieve performance targets.
- Build and maintain strong client relationships.
- Manage customer inquiries and RFQs from interest to order.
- Lead customer projects and participate in pricing negotiations.
- Prepare quotations, follow up on offers, and create sales reports.
- Visit clients to explore and present future opportunities.
- Cooperate with Customer Service and maintain CRM and ERP data.
- Assist in managing overdue receivables and reviewing contracts.
- Provide support to Account Management (up to 25%).
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Key Requirements
- Higher education qualification.
- 2+ years of experience in Sales, Customer Service, or similar roles.
- Strong technical knowledge and negotiation skills.
- Experience with Microsoft Office, ERP systems, and CRM tools (Salesforce and SAP preferred).
- Reliable, detail-oriented, and able to work independently.
- Customer-focused with strong communication and time management skills.
- Ability to thrive under pressure and adapt to changing priorities.
Company Overview
With 40 years of European manufacturing excellence, Advanced Couplings Ltd. supplies high-quality hygienic components to the global pharmaceutical industry. Our certified products are trusted for critical health and safety applications, backed by a strong commitment to innovation and quality.
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Why Join Us?
At our company, we’re more than a workplace - we’re a values-driven community where people come first. Our culture is built on:
- Devotion to Customers – We go the extra mile to build trust and long-term relationships.
- We Care – We hold ourselves to high standards and work with integrity.
- Passion for Growth – We foster both professional and personal development.
- Positive Energy – We value teamwork, enthusiasm, and authentic collaboration.
- Finding a Way – We’re problem-solvers who embrace change and get things done.
Join us and be part of a company committed to its people, its customers, and its future. Apply today by contacting bfallon@tridon.eu to start your journey with us.
Note: To be considered for this role, you must have the right to work in the UK without requiring current or future employer sponsorship.
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