SMG
Insight Operations Manager (12 Month FTC)
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Insight Operations Manager (12 Month FTC)
📍 Location: Hybrid - 2 days per week at one of our office hubs (London, Manchester or Leeds)
💷 Salary: From £43,000 pro rata + 10% discretionary bonus
📈 Level: Manager
Who are we?
We're the original pioneers in connected commerce marketing. Since 2008, we've been partnering with major retailers, powering global brands, and building meaningful connections with shoppers. We simplify the complexity of today's retail media landscape, helping brands connect with customers at the moments that matter most. Powered by industry-leading technology and data, we're constantly pushing boundaries to create smarter, more effective commerce marketing solutions.
About the role
We're looking for an Insight Operations Manager to join SMG on a 12-month fixed-term contract. This is an exciting opportunity to take ownership of a brand new role, helping shape how our Insight teams operate across SMG's Retail Media Networks. You'll lead the operational delivery of campaign evaluations, ensuring they're delivered accurately, efficiently and at scale. Alongside managing a team of Data Assistants, you'll play a key role in improving processes, driving automation, embedding AI into day-to-day workflows and creating smarter, more scalable ways of working. If you're passionate about operational excellence, continuous improvement and leading high-performing teams, we'd love to hear from you.
What you'll do:
- Lead the efficient delivery of campaign evaluations across SMG's Retail Media Networks, ensuring they're accurate, on time and delivered against agreed service levels.
- Design, review and improve operational workflows to increase efficiency, consistency and scalability.
- Identify opportunities to automate manual processes using AI and other technologies to improve productivity.
- Partner with Platform and Engineering teams to deliver long-term automation and process improvements.
- Champion data quality by embedding robust quality assurance and validation processes.
- Monitor delivery performance, proactively identifying bottlenecks and implementing solutions.
- Coordinate resources across multiple Retail Media Networks, ensuring work is effectively prioritised and delivered.
- Lead, coach and develop a team of eight Data Assistants, creating a high-performing, collaborative and supportive environment.
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What we're looking for:
We're looking for someone who enjoys improving the way things work and isn't afraid to challenge the status quo.
You'll ideally have experience with:
- Data workflows and reporting processes, with the ability to interrogate and validate outputs using Excel, SQL or similar tools.
- Improving operational processes and delivering measurable efficiency gains.
- Automation or AI tools that reduce manual effort and streamline workflows.
- SQL, Python or similar coding languages to support analysis or process improvement.
- Creating clear documentation and scalable, repeatable ways of working.
- Solving operational problems and improving end-to-end processes.
- Supporting delivery teams and managing work against SLAs.
- Leading, coaching or mentoring teams within a fast-paced environment.
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Nice to have:
- Experience within campaign measurement or retail media.
- Power BI, Tableau or similar visualisation tools.
- Experience working with data warehouses or APIs.
- Lean, Six Sigma or other continuous improvement methodologies.
We're looking for someone who enjoys the buzz of change, takes pride in improving how things work and thrives in a collaborative, fast-moving environment. This is a fantastic opportunity to make a real impact in a newly created role.
Don't meet every requirement? We'd still love to hear from you. We know great candidates don't always tick every box, and your experience might bring exactly what we're looking for.
Why SMG?
At SMG, we hire for the future. We're looking for curious, ambitious people who are excited by change and want to help shape what's next. We believe the best ideas come from diverse perspectives, which is why we're committed to creating an inclusive workplace where everyone feels empowered to grow, develop and succeed.
What's in it for you?
- ✨ 10% discretionary bonus
- 💙 £1,800 annual wellbeing fund (on top of your salary)
- 🧠 Free Headspace subscription
- 🎓 £500 annual learning fund
- 🌴 4 additional Wellbeing Days each year
- 🎉 Summer & Winter conferences plus year-round celebrations
- 🕓 4pm finishes every Friday
- 🏡 Flexible and hybrid working
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