ISS Facility Services UK
Insight & Reporting Analyst
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Insight and Reporting Analyst
Contract: IT
Location: Hybrid/ London/Birmingham/Stoke/Bolton
Hours of work: 37.5
Contract Type: Permanent
We are seeking a Senior Insight and Reporting Analyst to join the UK&I Digital & Data Hub, leading the analysis and interpretation of complex operational and client KPI data to deliver actionable business insight.
The role is focused on designing and developing data solutions that provide visibility across performance and client metrics, enabling data-driven decision making.
Job Description
We are looking for a skilled analyst with a broad understanding of performance and client KPI data across multiple operating systems, with responsibility for driving better insight and outcomes through high-quality reporting and analysis.
This role partners closely with operational teams, account teams, and central functions to ensure data is translated into clear, meaningful business recommendations.
Key Responsibilities
- Analyse and interpret complex operational and client KPI data to deliver actionable insights
- Develop and maintain dashboards, reports, and visualisations using Power BI, Tableau, SQL, and Excel
- Clean, validate, and manage data quality across multiple systems and data sources
- Partner with operational teams, account teams, and central functions to understand reporting needs and support decision making
- Monitor business performance metrics, identifying trends, anomalies, and areas of concern
- Provide root cause analysis with clear recommendations to support business performance improvement
- Support continuous improvement and automation initiatives across reporting and insight solutions
- Collaborate with Data Engineers and the wider data team to develop scalable data solutions
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Professional and Personal Competencies/Qualifications
- Strong SQL and data analysis skills, with experience working across large and complex datasets
- Proven experience building dashboards and visualisations using Power BI, Tableau, and Excel
- Experience in data cleaning, validation, and data quality management
- Strong analytical and problem-solving skills, including trend analysis and root cause investigation
- Excellent stakeholder communication skills, with the ability to translate technical insights into clear business recommendations
- Ability to manage multiple priorities and work collaboratively across operational, client, and technical teams
- Understanding of data governance, reporting best practices, and KPI performance monitoring
- Exposure to tools such as MS Fabric, Databricks, Python, or data modelling principles would be beneficial
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
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ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Please click on the following link for more information on this role: [Job Description](Job Description)
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace
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