DWR Cymru Cyfyngedig Welsh Water Plc
Inspector
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Job Requisition Number
8975
Work Type
Permanent
Job Function
Operational
Salary Range
£28,065 - £31,887
Base
Anglesey
Closing Date
Sunday 23rd August 2026 at 23:59
What you’ll be responsible for
- Contributing in a course of action to resolve potential or actual Distribution/Leakage issues in order to minimise the level of inconvenience to the customer. This will include:
- Demonstrating a keen willingness to constantly work as part of a team
- Achieving and maintaining the area leakage targets
- Reacting and working alongside all other departments during Silver & Gold incidents
- Ensuring that all GIS updates are submitted to GIS bureau to allow Welsh Water to maintain high quality information
- Ensuring Welsh Water leakage targets are met using various techniques to reduce leakage
- Ensuring the proper application and compliance with all company health and safety procedures, with the safety of colleagues and customers always in mind
- Effective liaison with colleagues in the distribution team during normal work practice and in times of emergency, arriving at network/leakage solutions
- Making sure the correct details are entered onto the various IT systems on a daily basis
- Ensuring correct working practices are adhered to on site in and out of hours
- Conducting visual inspections
- Representing Welsh Water throughout the lifecycle of projects, assisting as necessary the partner through the project development, planning, approvals and statutory processes
- Dealing with sometimes difficult situations in a friendly and professional manner, whilst striving for a speedy resolution
- Making recommendations for the improvement of the network
- Efficiently organising your own time, handling routine work with a minimum of supervision, assessing priorities within your area of work and managing those priorities
- Undertaking any other duties as required to meet the needs of the business
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About you
- Current, full valid driving licence
- Good level of customer service experience
- Computer Literate
- Enthusiastic about putting our customers first every day
- Good interpersonal skills
- Good knowledge of the water industry
- Effective communication skills
- The drive and ambition to provide a first class service to our customers
- Sound understanding of Microsoft software packages including but not limited to Excel, Word
- Willingness to both work alone and as part of a team when required
- The ability to build and maintain good networks with internal departments, company partners and contractors
- Ability to work to tight deadlines and in difficult circumstances, whilst still providing an unbiased service to our customers
Good to know
- There will be a requirement to participate in standby rota
If you would like further information on this role, please contact Richard.Jones2@dwrcymru.com
Benefits
- As well as a market competitive salary, 34 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:
- Variable pay schemes (your salary band will always stay the same, but depending on the performance of the company you could receive a yearly bonus)
- Enhanced employer pension contributions – Up to 11% employer contributions
- Enhanced family friendly policies
- Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
- Reduction on gym memberships and high street shopping
- Cycle to work scheme
- Car-leasing scheme
- Health CashBack scheme
- An employee assistance programme for employees and their immediate family
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Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment.
Who we are
Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.
To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.
We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work.
To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.
In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.
Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT
© Dŵr Cymru Cyf 2019.
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