DCTUK.com
Installation Administrator (Free travel to work)
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DCTUK
DCTUK is one of the UK's leading commercial flooring retailers, supplying and installing flooring for businesses across the country. Our installation team is the face of DCTUK on site — the difference between a good project and a great one comes down to how well it's planned, communicated and delivered.
The Role
We're looking for a warm, organised Installation Administrator to be the main point of contact for our customers throughout their installation journey. You'll keep customers informed at every stage, manage our CRM records, support new fitters as they join the network, and provide vital day-to-day administrative support to our Installation Planner. If you're a proactive communicator who loves keeping things organised and making sure nothing slips through the cracks, this role is for you.
Key Responsibilities
- Contact customers to confirm installation dates and keep them updated and informed at every stage of the process.
- Check in with customers daily to update them on ETAs and flag any delays.
- Book site surveys with fitters and customers.
- Keep our CRM (HubSpot) fully updated with detailed notes on ongoing issues and telephone calls.
- Answer inbound calls and respond to inbound emails relating to installation projects.
- Send welcome packs and DCTUK merchandise to new fitters joining the network.
- Upload completed projects to our website with photographs supplied by fitters, chasing up any fitters who haven't submitted their completion images.
- Provide day-to-day administrative support to the Installation Planner and assist with miscellaneous fitting-related tasks as needed.
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Person Specification
This role would suit someone who is:
- A friendly, confident communicator with a strong, reassuring telephone manner.
- Highly organised, with a keen eye for detail and accurate record-keeping.
- Experienced in a customer service or administrative role, ideally with CRM experience (HubSpot experience is a plus, but not essential).
- Empathetic and patient — able to keep customers calm and informed even when a project hits a delay.
- A proactive self-starter, comfortable chasing others (fitters, suppliers) to keep things moving.
- Comfortable managing a varied workload and switching between calls, emails, CRM updates and admin tasks.
- A genuine team player who enjoys supporting colleagues and keeping the wider installations team running smoothly.
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What's in it for you
- £30k–£35k, depending on experience
- Free TFL travelcard - we'll pay for you to get to work (within London)
- Private medical insurance that improves the longer you're with us
- A proper pension — we increase our contribution as you grow
- 20 days holiday plus bank holidays
- Free lunch every Friday (free food tastes better, it's science
Full Time, Permanent Position
- Monday to Friday 8am to 4.30pm.
- Location: Goswell Road, Clerkenwell
- Nearest tube stations: Barbican or Farringdon
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