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Installation Technician
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Purpose of Job
We are seeking a reliable, detail-oriented Installation Technician to travel the world installing Air Traffic Control simulators at customer sites. You will be hands-on and technically capable, working independently and as part of a team delivering excellent customer service to tight deadlines.
This role involves regular travel, so it will suit someone who is comfortable working at customer locations both in the UK and occasionally overseas.
Key Duties And Responsibilities
- Site visits to assess the viability of installations
- Assist with the creation of technical documents for Bids
- Creation of installation documentation
- Preparation of equipment orders
- Configuration of IT hardware components of Simulators
- Installation and building of customer test rigs
- Shipping of completed simulators
- Deployment of simulators to customer sites
- Liaising with Project Managers to ensure Key milestones are met
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Technical Requirements
- Good written, and presentation skills
- Excellent verbal communication skills with the ability to support users of varying levels of proficiency
- Proven relevant experience working in IT
- Ability to work to ISO 9001 standards
- Experience of installing and setting up computer hardware, networks, domain accounts, and of troubleshooting and rectifying user and hardware issues
- Proficiency with Windows Operating Systems – both desktop (Windows 11) and server (Server 2022/2025 including roles)
- Understanding of the configuration and operation of server and networking infrastructure
- Good understanding of hardware and software specifications
- Strong problem-solving skills
- Ability to travel to Customer sites within the UK and overseas
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Education And Experience
- A good standard of education within IT and experience in an IT-based environment
- IT professional qualification (desirable not required)
- Experience and understanding of IT issues – Networking and connectivity
- Custom Installation (CI) professional qualification (desirable not required)
- Experience and understanding of CI issues, knowledge of LAN and Mains backbone specifications (desirable not required)
- Experience in cable dressing, management, termination and cable limitations (desirable)
- Experience in a customer-facing role
- Experience of dealing with internal departments of mixed disciplines and personnel at all levels
- Good standard verbal and written communication
- Ability to manage time and work to tight deadlines
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