Hitachi
Installed Base Manager GPG Service (f/m/d)
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Location:
Zurich, Zurich, Switzerland
Job ID:
R0138667
Date Posted:
2026-08-17
Company Name:
HITACHI ENERGY LTD
Profession (Job Category):
Sales, Marketing & Product Management
Job Schedule:
Full time
Remote:
No
Job Description:
About the Position
As Installed Base Manager GPG Service, you will own the business logic and governance behind our global installed base ecosystem across High Voltage and Transformer products. Your focus is to ensure asset and service data are accurate, connected, and scalable throughout the entire lifecycle, enabling service growth, operational excellence, and data-driven decision making. Acting as the bridge between Service, Product Management, Sales, Digital, Data, and IT, you will translate installed base intelligence into tangible business value.
How You'll Make an Impact
- Own and continuously improve the service lifecycle framework, linking products, assets, maintenance strategies, service opportunities, field service execution, and customer value creation
- Drive the quality, consistency, and governance of installed base data to support analytics, maintenance planning, and service growth initiatives
- Establish and promote global standards, ensuring harmonized business processes across product portfolios and regions
- Shape the strategic development of OneIB, leveraging AI, automation, and advanced analytics to improve opportunity identification, service planning, and decision support
- Collaborate with cross-functional stakeholders to enhance platform capabilities and maximize business impact
Your Background
- Degree in Engineering, Business Informatics, Industrial Engineering, or a related field, or equivalent practical experience
- Experience in asset lifecycle management, service operations, or service business models within industrial or infrastructure environments
- Strong analytical mindset with expertise in data governance, business process design, and lifecycle modeling
- Familiarity with installed base management, CRM, ERP, and field service management environments (e.g., SAP, Salesforce, OneIB, DPS, or similar platforms)
- Fluent in English and comfortable working in a global, cross-functional environment
- Passion for digital transformation, AI-driven solutions, and service business growth
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More About Us
Join a global organization dedicated to advancing service excellence and supporting critical infrastructure worldwide. You will play a key role in driving digital transformation, enabling sustainable service growth, and helping shape the future of data-driven and intelligent service solutions. We offer an international environment, meaningful career opportunities, and the chance to make a lasting impact on customers, teams, and the industry.
Accessibility and reasonable accommodation
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
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Use of AI and automated tools in recruitment
As part of our recruitment process, Hitachi Energy uses digital and automated tools, including AI-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.
Background Screening and Security Checks
As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.
For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.
The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.
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