NIBE Energy Systems Limited
Installer Care Coordinator
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Installer Care Coordinator - 12 Month Fixed Term Contract
About NIBE
For over 70 years, NIBE has been at the forefront of manufacturing energy efficient and sustainable climate solutions. By combining renewable energy with cutting edge technology, we create smart, effective solutions that contribute to a greener future. Our extensive product range including heat pumps delivers heating, cooling, ventilation, and hot water solutions, ensuring a perfect indoor climate with minimal environmental impact.
The Role
We are seeking a proactive Installer Care Coordinator to join our team at our Chesterfield office on a 12 month fixed term contract. In this role, you will be responsible for delivering outstanding customer service by assisting installers with enquiries, processing orders, and supporting our supply chain team. Additionally, you will provide support to our Homeowner Care Team for holiday cover. Please note that this is a fully office-based role and the successful candidate will be required to work from our Head Office in Chesterfield.
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Key Responsibilities
- Respond to customer inquiries via phone and email, directing them to the appropriate team.
- Accurately log customer details and interactions in the CRM system.
- Process orders for units and spare parts, allocate stock, and generate pick requests for the warehouse.
- Handle complaints, escalating to a manager when necessary.
- Process credit/debit card payments securely.
- Coordinate with customers to confirm delivery dates and schedules.
- Work closely with the Supply Chain Coordinator to manage urgent stock orders.
- Liaise with our Third-Party Logistics Partner regarding deliveries and stock queries.
- Identify spare parts using exploded drawings.
- Perform general office duties as required.
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What You will Bring
- Customer focused mindset with strong problem solving skills with the ability to think critically and provide effective solutions.
- Empathetic approach to customer interactions, ensuring a positive and supportive experience.
- Friendly, polite, and professional demeanor.
- Ability to work well within a team while handling issues independently and staying calm under pressure.
What We Offer
- Competitive salary
- 33 days annual leave (including bank holidays)
- Company Salary Sacrifice Pension Scheme
- Private Health Insurance + Employee Assistance/Wellbeing Program
- Life Insurance (3x salary)
- Company social events
- Comprehensive induction & job related training
- On-site parking
Work Location
In person
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