Franklin Templeton
Institutional Client Service Analyst, EMEA
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At Franklin Templeton, we believe success is built through powerful partnerships. As a forward thinking asset manager, we build dynamic relationships with clients, understand their goals, and navigate complex markets together. We leverage cutting edge strategies and deep insights to unlock opportunities for long term wealth creation. Our talented, global teams bring expertise that is both broad and unique.
From our welcoming, inclusive, and supportive culture to our globally diverse business, we offer opportunities not only to help you reach your potential, but also to contribute to our clients’ success.
Institutional Client Service EMEA
Institutional Client Service EMEA supports institutional investors across Europe, the Middle East and Africa through ongoing servicing and relationship support. The team partners closely with Sales, Investment and Operational teams to deliver an exceptional client experience. Joining the team offers the opportunity to work with a broad range of internal experts, build deep institutional market knowledge and play a key role in supporting some of the firm's most important client relationships.
How you will add value
- Manage a portfolio of institutional clients across the Middle East.
- Act as a trusted day-to-day client service contact.
- Coordinate client enquiries through to resolution.
- Support onboarding of new mandates and accounts.
- Lead and support client meetings in Arabic and English.
- Oversee client reporting, presentations and service materials.
- Maintain accurate client and mandate records.
- Monitor service quality, risks and client feedback.
- Build strong partnerships across the business.
- Identify opportunities to improve processes and workflows.
- Support governance, audit and control activities.
- Share knowledge and support colleague development.
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What will help you be successful in this role
Experience, Education & Certifications
- Three to four years' experience in institutional client service.
- Experience supporting institutional client relationships.
- Willingness to travel when required.
Technical Skills
- Fluency in Arabic and English.
- Understanding of Middle Eastern institutional clients and markets.
- Experience managing client servicing activities and priorities.
Soft Skills
- Strong relationship-building and stakeholder management skills.
- Client-focused and service-oriented mindset.
- Excellent communication skills.
- Proactive and accountable approach to work.
- Effective problem-solving and decision-making abilities.
Work Schedule & Location
- Hybrid working model, with 4 days per week in the office.
Equal Opportunity Employer
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Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.
Commitment to Diversity and Inclusion
As part of our commitment to fostering a diverse and inclusive work environment, we welcome applicants with flexible working arrangements in their current roles or those seeking a flexible working pattern. We encourage you to communicate any preferences for flexible working so that we can consider this during our hiring process. Additionally, returners – individuals who have taken a break from work – are also encouraged to explore our job opportunities.
As a registered UK Disability Confident Committed Employer, we encourage you to disclose if you consider yourself to have a disability as part of your application. This information enables us to provide the necessary support and leverage your unique talents effectively.
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