Digital Realty
Instructional Designer
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Your role
As part of the Global Operations Training team, this role focuses on delivering scalable and impactful training solutions that enhance knowledge retention and simplify complex concepts. Key responsibilities include managing the full lifecycle of training programs, from identifying skill gaps to designing and delivering high-quality instructional materials, such as instructor-led courses, eLearning modules, and multimedia content.
The role also includes performing administrative duties related to Digital University, such as ensuring compliance, maintaining content relevancy, and effective tracking of training outcomes. Success in this position requires close collaboration with stakeholders at all levels, aligning training initiatives with organizational goals and addressing the diverse needs of a global audience.
What you'll do
Training Needs Analysis
- Collaborate with departmental managers, HR, and regional/local operations teams to identify training needs and skill gaps.
- Conduct surveys, interviews, and assessments to gather insights into current and future training requirements.
- Analyze findings to prioritize skills and knowledge gaps that must be addressed through targeted training initiatives.
Training Program Development
- Partner with global and regional training teams to design and develop comprehensive programs and materials, such as manuals, online modules, videos, and instructor-led sessions.
- Work closely with subject matter experts and stakeholders to ensure training content is relevant, effective, and tailored to technical and non-technical roles.
- Customize training programs as needed to address the specific requirements of different roles within the organization.
Instructional Content Creation
- Develop engaging and visually appealing instructional materials, including virtual and in-person instructor-led courses, eLearning modules, and multimedia resources.
- Ensure all content simplifies complex concepts, enhances knowledge retention, and supports effective knowledge transfer.
- Adhere to industry standards and best practices for instructional design to deliver high-quality, user-friendly training solutions.
Digital University Administration
- Oversee the daily operations of Digital University, including user support, compliance management, and content updates.
- Track, monitor, and report on training programs, including participation, completions, certifications, and evaluations.
- Regularly review and update content, ensuring outdated materials are archived or inactivated to maintain the platform’s relevance and effectiveness.
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Collaboration and Communication
- Partner with stakeholders across all levels and regions to ensure alignment of training initiatives with organizational goals.
- Build strong, open communication channels with subject matter experts, regional teams, and operational leaders.
- Foster a collaborative approach to delivering impactful and scalable training solutions globally.
What you'll need
- Bachelor’s Degree or equivalent work experience in Education, Instructional Design, or related field required.
- Significant experience building learning and development programs in a technical field.
- Skills:
- Understanding of the required elements for different instructor-led training content, point-of-need content, general communications, etc. (High proficiency)
- Collaboration and interpersonal skills – the role will frequently interact stakeholders and other team members, so collaboration and open communication is essential. (High proficiency)
- Knowledge of learning theories and instructional design models (e.g. ADDIE). (High proficiency)
- Written and oral communication skills. (High proficiency)
- Experience using PowerPoint, Articulate 360, Adobe Creative Suite, Camtasia, or similar design and development software. (PowerPoint, Storyline 360, and Rise 360)
- Experience publishing eLearning to conform to SCORM standard.
- Experience editing media.
- Experience training in a classroom or virtual environment.
- Certifications: Instructional design certifications (ATD, CPLP, etc.) (Preferred)
A bit about us
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation, and interconnection solutions. PlatformDIGITAL, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.
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To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn [https://www.linkedin.com/company/digitalrealty] and Twitter [https://twitter.com/digitalrealty].
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.
Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things, and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.
Apply today, take charge of your career, and grow your talents with us.
Training and Development
Join our Data Center Operations team and gain the support to succeed from day one. Our onboarding program prepares you to contribute meaningfully right away, with clear career pathways and continuous training to fuel your long-term growth. From onboarding to specialized development, we equip you with the skills and opportunities to make a lasting impact in operations.
Safely Powering Progress
Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners, and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.
Our Compensation Philosophy
Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.
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