Uptime Institute
Instructional Designer
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Uptime Institute
Uptime Institute is the Global Digital Infrastructure Authority. With over 4,300 awards issued in over 122 countries around the globe, and over 1,100 currently active projects in 80+ countries, Uptime has helped tens of thousands of companies optimize critical IT assets while managing costs, resources, and efficiency.
For over 30 years, the company has established industry-leading benchmarks for data center performance, resilience, sustainability, and efficiency, which provide customers assurance that their digital infrastructure can perform across a wide array of operating conditions at a level consistent with their individual business needs. Uptime’s Tier Standard is the IT industry’s most trusted and adopted global standard for the design, construction, and operation of data centers. Offerings include the organization’s Tier Standard and Certifications, Management & Operations reviews and assessments including SCIRA-FSI financial sector risk assessment, the Sustainability Assessment, and a broad range of additional risk management, performance, availability, and related offerings.
Uptime Education training programs have been successfully completed by over 100,000 data center professionals, such as the much-valued ATD (Accredited Tier Designer) and AOS (Accredited Operations Specialist). The Uptime Education curriculum has been expanded by the acquisition of CNet Training Ltd. in 2023.
Uptime Institute is headquartered in New York, NY, with offices in London, Sao Paulo, Dubai, Riyadh, Singapore, and full-time Uptime professionals based in over thirty-four countries around the world. For more information, please visit www.uptimeinstitute.com.
Uptime Education
Uptime Education is a leader in delivering high-quality training for the data centre and network cabling industry. We specialise in creating industry-relevant, forward-thinking programmes that support the development of skilled professionals worldwide. We are expanding our curriculum development team and are seeking an experienced, innovative and learner-focused Instructional Designer to join us.
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The Instructional Designer will work alongside Technical Developers, transforming specialist technical expertise into engaging, effective, evidence-based learning experiences. The role combines instructional design expertise with modern learning technologies and adult learning principles to create world-class learning products suitable for classroom, virtual, blended and digital delivery.
Role Overview
The Instructional Designer is responsible for the end-to-end instructional design of training programmes, from training needs analysis through design, development, validation and release. The successful candidate will ensure every programme follows recognised instructional design best practice, incorporates modern learning technologies, and provides an exceptional learner experience.
Key Responsibilities
- Conduct training needs analysis (TNA) to identify learning and performance requirements.
- Design learning solutions using recognised instructional design methodologies (ADDIE, SAM or equivalent).
- Work with Technical Developers and subject matter experts to convert technical content into engaging learning experiences.
- Create course structures, lesson plans, learner journeys, storyboards and facilitator guides.
- Develop classroom, virtual instructor-led, blended and self-paced digital learning programmes.
- Design assessments including formative, summative and performance-based assessments.
- Ensure learning outcomes, assessments and content are constructively aligned.
- Apply adult learning principles, cognitive science and evidence-based educational practices.
- Use modern authoring tools, multimedia and AI technologies to improve learning quality and efficiency.
- Review and quality assure training materials for instructional quality, consistency and accessibility.
- Evaluate programme effectiveness using learner feedback, assessment data and business outcomes.
- Support pilot deliveries and continuous improvement following course release.
- Maintain awareness of emerging instructional design trends, learning technologies and educational research.
- Collaborate with global colleagues and customers across multiple time zones.
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Key Skills & Attributes
- Extensive knowledge of instructional design methodologies and adult learning theory.
- Experience designing end-to-end learning solutions from analysis through evaluation.
- Ability to transform complex technical information into engaging, learner-centred content.
- Strong curriculum, assessment and qualification design capability.
- Excellent written communication and editing skills.
- Experience selecting appropriate instructional strategies for different audiences.
- Passion for continuous improvement and educational innovation.
- Highly organised with exceptional attention to detail.
- Creative problem-solving mindset with excellent collaboration skills.
- Confident using AI and digital technologies to enhance learning design.
- Ability to work independently or as part of multidisciplinary teams.
Preferred Experience
- Experience as an Instructional Designer within higher education, further education or commercial training.
- Experience working across analysis, design, development, implementation and evaluation.
- Experience developing technical or engineering training.
- Experience designing accredited qualifications or professional certification programmes.
Desirable Skills (not essential)
- Articulate 360, Rise, Adobe Creative Suite or similar authoring tools.
- Learning Management Systems (LMS) and Learning Experience Platforms (LXP).
- Accessibility standards (WCAG) and inclusive learning design.
- Multimedia production including video, animation and interactive learning.
- Learning analytics and evaluation methodologies.
- Project management experience.
- AI-assisted content development and workflow automation.
- Facilitation or instructor delivery experience.
- Technical writing and editing.
- Experience working with global teams and distributed SMEs.
- Working knowledge of data centres, engineering, networking or related technical industries is advantageous.
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