Everywhen
Insurance Advisor
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Insurance Advisor - Norwich
Our Insurance Advisors are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market leading customer experience, and that’s driven by you.
Our people share a common mindset that sets us apart. Our Insurance Advisors are engaging, positive, they listen, they are receptive to what our customers want, they are adaptive, hardworking team-players, and they build trusted relationships with colleagues, customers, and partners.
We recruit people who share those values.
When you join us you will play your part, ensuring we meet our commercial targets by maximising business and service opportunities from all contacts in a consistent, fair and compliant manner. You will become part of an established, friendly and experienced team who will provide all the support you need to succeed.
Responsibilities:
- Dealing with either inbound or outbound customer calls, understanding the customer’s needs, and providing insurance solutions that are best suited to their requirements
- Ensuring calls are answered in a timely professional manner, and that exceptional customer experience is always delivered, and that business standards are adhered to at all times
- Processing correspondence, renewals activity, new business quotations
- Ensuring that all workflow activity is completed in accordance with approved business processes
- Complying with all approved procedures, customer service standards and external regulatory bodies.
- Achieving and maintaining the required competencies for the role.
- Ensuring that any customer complaints are identified and handled strictly within the company's complaints procedure.
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Essential Criteria
- Engaging personal communication style.
- Positive attitude, resilient, adaptive, receptive, and articulate.
- Previous experience in sales or service. We are keen to hear from individuals with a background in public facing industries such as insurance, retail, and hospitality.
We offer a competitive salary, on target bonus scheme, knowledge development and a structured training plan to develop your corporate career, and further career opportunities throughout our business.
At the heart of all our work is knowing our stuff, being an open book, creating great partnerships and sharing the passions of our customers. If you are an enthusiastic, results driven, motivated individual striving for a career, not just a job, then come and be part of our story.
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Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.
Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.
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