Derbyshire County Council
Insurance and Claims Assistant
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Insurance and Claims Assistant Opportunity
We're looking for a motivated and enthusiastic individual to join our Corporate Insurance Team as an Insurance and Claims Assistant. This is an exciting opportunity to develop your expertise in a varied role, managing a range of insurance claims and supporting the Council's wider insurance activities.
Working within a supportive and professional team, you'll investigate claims, protect the Council's interests and provide excellent service to claimants and stakeholders. You'll also undertake a range of insurance and administrative duties that support the effective delivery of the Council's insurance programme.
What You'll Be Doing
- Managing a caseload of public liability claims, including highways-related property damage claims, together with other low value liability claims. Assistance with motor and own property damage claims.
- Investigating claims by reviewing records, maintenance information, incident reports and other relevant evidence.
- Assessing liability and preparing recommendations in line with Council procedures and relevant legislation.
- Liaising with claimants, solicitors, insurers, contractors and Council services.
- Drafting correspondence and responding to enquiries.
- Supporting the administration of the Council's insurance programme, including providing advice and maintaining records.
- Processing claims payments and recoveries.
- Providing general administrative support to the Insurance Team.
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What We're Looking For
We're looking for an organised and customer-focused individual with experience in claims handling, insurance, administration, customer services, business support or a similar environment.
You'll have strong communication and organisational skills, attention to detail and the ability to analyse information and make sound decisions. You'll also be comfortable managing a varied workload and working with a wide range of stakeholders.
Why join us?
- Develop specialist knowledge across a broad range of insurance claims.
- Gain experience across a broad range of insurance activities.
- Work within a supportive and knowledgeable team.
- Access learning and development opportunities.
- Help protect public funds while delivering fair outcomes for claimants and the Council.
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Support & Benefits:
- Generous Annual Leave Scheme (25 days increasing to 30 days after 5 years’ service): Ensuring a healthy work-life balance.
- Flexi Time Scheme: Up to two days flexi leave every four weeks (pro rata for part-time employees), subject to service needs.
- Wellbeing Support Framework: Includes OH physician services, physiotherapy, CBT, and in-house counselling.
- Employee Wellbeing Support: Fast track physiotherapy, confidential psychological support services, Employee Assistance Programme, and “Wisdom” app.
- Training and Development: Opportunities for professional qualifications and ongoing training.
- Cycle to Work Scheme: Promoting a healthy lifestyle.
- Our Derbyshire Rewards: a package of benefits and discounts.
- & much more
If you would like an informal discussion about the opportunity, please contact Amy Boudoukhan, Assistant Insurance Manager, amy.boudoukhan@derbyshire.gov.uk
Provisional Interview dates - week commencing 2nd November 2026
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