Insurance Apprenticeship Programme

HOWDEN UK GROUP LIMITED
Maidstone (ME14 3EN)
Closes on Friday 13 November 2026
Posted on 9 October 2026

Summary

Our Commercial & Schemes team helps businesses of different sizes find the right insurance to protect them from a wide range of risks. As an apprentice, you’ll work alongside account handlers who look after existing clients, delivering exceptional customer service and assisting them with their insurance policies.

Wage: £23,000 a year

Training course: Insurance practitioner (level 3)

Hours: Monday - Friday 9.00am - 5.30pm. 37 hours 30 minutes a week

Start date: Monday 13 September 2027

Duration: 1 year 6 months

Positions available: 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work:

• Learn the foundations of commercial insurance and how an Account Handler supports clients
• Draft clear and professional email correspondence for clients and insurers
• Build confidence speaking with clients and insurers, helping to answer queries and gather information, both via email and during phone calls
• Help gather and share the information needed to manage policies and support client requests
• Support with maintaining accurate and up-to-date client records
• Build long-term relationships and provide excellent customer service
• Learn how amendments to insurance policies are managed as well as the policy renewals process

Where you'll work: Horizon House
1 Eclipse Park, Sittingbourne Road
Maidstone ME14 3EN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider: WISER ACADEMY LIMITED

Training course: Insurance practitioner (level 3)

What you'll learn:

• Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
• Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
• Analyse data to make evidence-based decisions.
• Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
• Apply appropriate method of communication for audience and circumstances.
• Records, verifies, maintains and where appropriate, shares information.
• Compliant with relevant governance, policies and procedures.
• Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
• Balances competing priorities in order to meet deadlines.
• Builds and maintains positive relationships.
• Work as part of a team to help achieve results.
• Identify potential claims fraud and determine the correct action to prevent loss.
• Manage insurance claims and/or payments within the limits of responsibility in line with policies and procedures.
• Identify and manage insurance risks within the limits of responsibility in line with policies and procedures.
• Recommend insurance and premiums decisions within the limits of responsibility and in line with organisational policies and procedures.
• Gather and interpret relevant information to provide a return on insurance decisions.
• Match client’s needs with available insurance products and services.
• Optimises the potential return on insurance decisions within the scope of own role by identifying and positioning the client’s case with the insurer.
• Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
• Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
• Analyse data to make evidence-based decisions.
• Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
• Apply appropriate method of communication for audience and circumstances.
• Records, verifies, maintains and where appropriate, shares information.
• Compliant with relevant governance, policies and procedures.
• Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
• Balances competing priorities in order to meet deadlines.
• Builds and maintains positive relationships.
• Work as part of a team to help achieve results.