You’ll work closely with Ben, our Head of Growth, and our three co-founders — Charles, a lifelong car enthusiast and historic racer with an investment banking background; Jeremy, a serial technology entrepreneur, previous Forbes 30 Under 30 winner and Y Combinator alumni; and Nathalia, an award-winning engineer and community builder. Together with our investors and advisors, who bring decades of experience in both insurance, technology and automotive, you’ll be joining a team that’s serious about execution but never forgets why we’re here: because we love cars, technology and the communities which surround them!

The Role

This role is a vital position at Custodian, designed for an enthusiastic insurance professional who is passionate about delivering exceptional service to our car enthusiast community. This role focuses on the day-to-day management of our insurance product offerings, ensuring seamless transactions, and providing high-quality support to our users. You will be the first point of contact for many of our customers, helping them secure the right insurance for their vehicles while maintaining Custodian's high standards of compliance and customer experience.

Key Responsibilities

• Processing of New Business, MTA & Renewal transactions on a non-advised basis across the entire Custodian product offering, including the arrangement of premium finance & payment. Primary focus on new business activity.
• Referral of underwriting risks to the insurer panel for acceptance and rating, ensuring all rates are audited prior to delivery to the customer.
• Handling inbound calls, outbound calls & email queries from new & existing Custodian Insurance customers.
• Cross-sell complementary insurance products such as agreed value, breakdown & motor legal protection.
• Building & maintaining long-term relationships with key clients, in particular proprietors of large collections.
• Manage & co-ordinate the escalation of complaints from the first responder through to the FCA principal and subsequently FOS, and pro-actively engage in settlement.
• Actively engage with Custodian management as to product challenges, sales opportunities & customer feedback to ensure Custodian satisfaction remains high and product best-in-class.
• Support the Sales Team Leader in ensuring the suitability of all Custodian's insurance products with particular emphasis on fair value metrics, and IDD requirements.
• Adhering to FCA guidelines and all internal policies & procedures as outlined by the Compliance Consultant & Senior Management.
• You may be required to work across the wider group companies in a differing capacity at reasonable notice.

We would love to meet you if

• You want to help build an incredible community of passionate car enthusiasts and improve the way the car community engages online.
• You want to be a key part of growing a great company with great people.
• You believe it's better to work with small numbers of awesome people than large numbers of average people.

Benefits

• Join an experienced, highly motivated and fast-moving team, with all code written in-house by world-class developers.
• Unique access to the world’s coolest cars, owners, workshops and race meetings.
• An exciting role in a venture capital-backed, fast-growing start-up.
• Flexible working.
• Regular team off-sites.
• We're adding more benefits as we grow as a company. We’re just getting started!

Application process

• Send a cover letter or cover video, and a CV to careers@custodian.club.
• A first-stage interview where we learn more about you and you learn more about us.
• A second-stage interview.
• Meet the founders.
• Offer.