Insurance Claims Apprenticeship Programme

HOWDEN UK GROUP LIMITED
Birmingham (B3 2RT)
Closes on Friday 13 November 2026
Posted on 9 October 2026

Summary

Our Commercial & Schemes team helps a range of businesses protect themselves against the risks they face every day. When businesses face unexpected challenges, our Claims team is there to help. As an apprentice, you'll learn how to support clients when they need to make an insurance claim and deliver exceptional customer service.

Wage
£23,000 a year

Training
Insurance practitioner (level 3)
Hours
Monday to Friday, 9.00am to 5:30pm. 37 hours 30 minutes a week
Start date
Monday 13 September 2027
Duration
1 year 6 months
Positions available
1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Support Claims Handlers and Executives by gathering information from clients about their claims.
• Gain hands-on experience learning how insurance policies work and how cover is assessed for different client claims.
• Learn how to handle calls with clients and deliver excellent customer service.
• Support the team with following up with clients and insurers to keep claims moving.
• Help prepare reports and analyse data.

Where you'll work
45 Church Street
Birmingham B3 2RT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider
WISER ACADEMY LIMITED

Training course
Insurance practitioner (level 3)
Understanding apprenticeship levels (opens in new tab)

What you'll learn

• Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
• Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
• Analyse data to make evidence-based decisions.
• Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
• Apply appropriate method of communication for audience and circumstances.
• Records, verifies, maintains and where appropriate, shares information.
• Compliant with relevant governance, policies and procedures.
• Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
• Balances competing priorities in order to meet deadlines.
• Builds and maintains positive relationships.
• Work as part of a team to help achieve results.
• Identify potential claims fraud and determine the correct action to prevent loss.
• Manage insurance claims and/or payments within the limits of responsibility in line with policies and procedures.
• Identify and manage insurance risks within the limits of responsibility in line with policies and procedures.
• Recommend insurance and premiums decisions within the limits of responsibility and in line with organisational policies and procedures.
• Gather and interpret relevant information to provide a return on insurance decisions.
• Match client’s needs with available insurance products and services.
• Optimises the potential return on insurance decisions within the scope of own role by identifying and positioning the client’s case with the insurer.
• Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
• Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
• Analyse data to make evidence-based decisions.
• Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
• Apply appropriate method of communication for audience and circumstances.
• Records, verifies, maintains and where appropriate, shares information.
• Compliant with relevant governance, policies and procedures.
• Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
• Balances competing priorities in order to meet deadlines.
• Builds and maintains positive relationships.
• Work as part of a team to help achieve results.