Goodlord
Insurance Claims Facilitator
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đź“Ť Responsible for communication and claims support Location: Lincoln City Centre office (2 days/week) + 3 days remote
About Us
💛Our mission: To be the gold standard platform for renting. Two in five UK homes are rented, so we’re here to make renting simple, transparent, and beneficial for everyone involved—agents, landlords, and tenants.
We built Goodlord to meet the needs of Generation Rent, which demands digital solutions, and we’ve grown into something bigger: a thriving team of 320+ Goodlordians, 3,000+ letting agents, and innovations we’re proud of.
The Role
As a Claims Resolution & Communication Specialist, you’ll play a pivotal role in upholding our mission by:
- Negotiating fair resolutions between landlords, guarantors, letting agents, and tenants to ensure smooth, equitable outcomes.
- Overseeing insurance claims from submission to resolution, ensuring every step is handled efficiently.
- Managing repayment arrangements post-resolution and delivering optimal outcomes.
- Responding promptly and effectively to inquiries from internal (e.g., our team) and external stakeholders (e.g., customers, partners).
- Supporting our broader claims and financial process-driven systems.
Key Responsibilities
- Coordinate between all parties involved in dispute or claim cases.
- Manage a diverse and high-volume caseload with precision and care.
- Monitor progress and ensure adherence to service-level agreements (SLAs).
- Act as the first point of contact, fostering clear, empathetic communication.
- Work under pressure with composure, maintaining calm and professionalism.
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Professional & Technical Standards: âś” Thrives in process-driven administrative/insurance environments. âś” Exceptional written and verbal communication skills to engage stakeholders quickly and build rapport. âś” Strong organisational and prioritisation skills for managing multiple, time-sensitive tasks. âś” Results-oriented attitude, combining decisiveness with empathy. âś” High IT literacy, especially with Salesforce and Microsoft Office (PowerPoint, Word, Excel).
🔹 Nice to have (but not compulsory): ✒ Familiarity with the rental/letting agency sector or insurance claim processing experience.
Everything We Offer Goodlordians
🔹 Growth & Development:
- Certified as a Great Place to Work.
- Receive a £1,000+ annual development budget to pursue personal learning goals—discuss ideas with your manager.
- Continuous personal and professional development opportunities.
🔹 Well-Being Support:
- Access to Sanctus coaching (bi-weekly) for confidential career and mental health discussions.
- 25 days holiday + UK bank holidays, plus an extra day annually (up to 32 days).
- Family inclusion: Generous 3 months paid paternity/maternity/love parental leave for significant others of pregnant partners (to all genders).
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🔹 Crew Culture: We’re a tight-knit, energetic group of passionate, talented folks united by our commitment to excellence. Our team thrives on open collaboration, no politics, and genuine creativity.
Ernst as a Goldlord & What Comes Next
You don’t just change processes—you help improve people’s lives. If this resonates with you, we’d love for Goodlord to be part of your journey.
🚀 Go ahead—take 2-3 minutes to apply here!
Full job spec available on request—workplace equality is central to who we are.
Notes:
- Regulation: As FCA-reg enthused company, all positions require a thorough reference check via Experian. References only requested post-offer stages.
- Immigration Sponsorship: Unfortunately, we aren’t eligible to sponsor for this post. (We’re all-in with trusted partners in recruitment.)
- No Agencies: Collaborating exclusively with current strategic partners.
🌍 Goodlord Beyond the Job: We’re deeply committed to diversity and inclusivity in employment. We’re equally excited by candidates who are overcoming life challenges alike—those who might benefit from reasonable adjustments in the interview process.
PLEASE include any request for accessibility support in your application. Together, we all get further.
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