South Yorkshire Apprenticeship Hub
Insurance Practitioner Apprentice
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
ONE CALL INSURANCE SERVICES LIMITED
Apprenticeship Level 3
Apply by: 30/07/2026
Apply now on the GOV.UK apprenticeship site
About The Role
Within this role, you will operate across our phone and chat services to support customers in a variety of different ways. Joining our business includes a full induction process to teach you everything you need to know for your role, with ongoing training and support provided as you continue your journey with us.
We have a wide range of departments in which you could be selected for. As mentioned, you will be provided with full training within these areas and continuous support throughout. We aim to ensure that all of our teams offer a welcoming and friendly environment, in order for you to succeed and thrive within the business.
Duties Include
- Handling telephone enquiries within the call centre
- Administering customers' files correctly, whilst building genuine rapport
- General administration regarding calls and policies
- Ensure all activities undertaken are done as per the guidelines of the FCA
- Achieve and maintain your targets & SPI’s (audit averages, reviews, complaints caused, CPD logs and errors). Must not fail 3 days running
- Ensure correct actions are put on consumers' file depending on the type of policy to stop repeat calls
- Offer mid-term adjustment quotes to consumers and process these, issuing cover when instructed, additionally ensuring that the account as a result of the mid-term adjustment is posted correctly
- Always detail in the notes what course of action you have taken on each file, so colleagues can understand what consumers have been advised
- Cross-sell legal, breakdown, excess reducer, Total loss top-up, HPI and Tools in transit products in the correct way. Ensure that the account is sorted, and the relevant notes added
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Our company has strong values in which our staff are continually improving and delivering with passion through effective teamwork.
We offer a vibrant and supportive environment; our offices are open plan with managers and individuals working alongside each other to give our staff the best start to their career.
A credit check is done for all new starters, and a random DBS check for 1 in every 5 staff.
Further training in other departments available
About The Training
Insurance Practitioner Level 3 Apprenticeship Standard:
- Your training will be completed online from your employer’s working address
- Free CII membership for non-members through the CII Aspire Apprenticeship Programme Includes digital CII study books and exam entries
- Resit costs for CII exams and End-Point-Assessment will be covered by the employer
- Fortnightly workshops for each CII exam
- All workshops recorded and available on demand
- Interactive chat, forums and class notebooks for real-time support and assistance from experienced and qualified insurance professionals
- Exam tips, tricks, and strategies
- Regular tutorials and assessments with sector experts
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About The Employer
One Call Insurance was founded in 1995 by John Radford. From our offices in Doncaster, we expanded to other areas of South Yorkshire, offering home and car insurance quotes to people in the area. We now offer the whole of the UK great car insurance quotes, as well as offering home insurance, van insurance, commercial insurance, temporary insurance, learner driver insurance and travel insurance. We also love to support local charities. In the last few years we have supported Doncaster-based charities such as Firefly, Bluebell Wood and Eve Merton Dreams Trust.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
Training Provider
Skills Edge Training Ltd
Course/Training
Insurance practitioner (level 3)
Apply by: 30/07/2026
Apply now on the GOV.UK apprenticeship site
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills