Staysure Group
Insurance Relationship Manager
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đˇ Salary: ÂŁ59,000
đź Contract Type: Full time, Permanent
đ˘ Work Life Balance: Hybrid, at least one day per week in our Northampton office
âď¸ Candidate Journey: Our goal is to reply to applications within 3 working days. Additionally, we make sure to acknowledge, evaluate, and respond to all applications as a way of showing our appreciation for your time and effort in applying to us.
Ready to help redefine insurance?
Weâre an award-winning business thatâs changed how customers experience insurance. By challenging traditional thinking and raising the bar on service, weâve built a reputation for doing things differently.
Our people are at the heart of that success. We invest in talent, back bold ideas and create space for innovation to flourish because growth happens when great people are empowered to do their best work.
With a global ambition to innovate, dominate and disrupt niche insurance markets, weâre looking for forward-thinkers who thrive on change and want to shape the future of the industry.
đ The Role:
Weâre looking for a proactive and experienced Travel Insurance Insurer Relationship Manager to own and grow relationships with our key insurance partners.
Youâll be the main point of contact for our insurer partnerships, building trusted relationships while ensuring strong performance, great customer outcomes and continued product development. Youâll work closely with teams across the business and our insurance partners to identify opportunities, solve challenges and make our propositions even better.
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đWhat youâll be doing
- Own day-to-day relationships with key travel insurance providers, acting as a trusted strategic partner.
- Lead regular partner governance and performance reviews, identifying risks, challenges and opportunities.
- Monitor OKRs, SLAs and partner performance, turning data into clear insights and actions.
- Support contract and SLA management, ensuring agreed obligations are delivered.
- Work with insurers and our Insurance Product Team to develop and enhance travel insurance products.
- Coordinate product updates and training across Sales, Support, Marketing and other teams.
- Ensure partnerships meet relevant regulatory, compliance and fair value requirements.
- Work cross-functionally with Pricing, Marketing, Sales, Claims and Customer Service to improve partner performance and customer outcomes.
- Bring feedback from customers and internal teams to our insurance partners to drive continuous improvement.
- Build strong, collaborative relationships while confidently challenging partners where needed.
đWhat weâre looking for
Youâll be an experienced Insurance Relationship Manager with a strong understanding of insurance products and the ability to build and manage effective partnerships.
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Youâll bring:
- Experience in insurance relationship management, ideally within travel, pet or general insurance.
- Strong knowledge of insurance products, claims and underwriting principles.
- Excellent relationship-building, communication and negotiation skills.
- A commercial and analytical mindset, with the ability to understand performance data and identify opportunities.
- Good knowledge of relevant insurance regulations and compliance requirements.
- Confidence working with senior stakeholders and influencing external partners.
- A proactive, organised approach and the ability to manage multiple priorities.
đDesirable
It would be great if you also have:
- Experience working with a global or regional insurer or broker.
- Knowledge of digital distribution and InsurTech partnerships.
- Experience working with price comparison websites or other digital distribution channels.
- Willingness to travel occasionally for partner meetings and industry events.
Weâre assembling a diverse team, where skills, not checkboxes, reign supreme, regardless of race, religion, sex, sexual orientation, gender identity or disability.
Staysure Group welcomes all new starters with open arms, providing training, development opportunities, and great benefits.
âIt took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what Iâve been looking for.â
Jessica, London
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