• Weeks 1-6, M-F, 7:00am-4:00pm PST
• Weeks 7-15, 11:30am-8:00pm local time with at least one weekend day, off days TBD and communicated in training and can be subject to change on the business needs.

You must be at your home location and on camera.

Work Schedule

Our operational hours are 24 hours a day, 7 days a week. There is a need for flexibility to be scheduled a shift with an 8:00pm ending time (local time), however, you should be available to work 40 hours a week within operational hours. At the end of your training, you will be defaulted to 11:30am-8:00pm your local time, M-Sunday. You will have one weekend day off and one weekday off. Days off are typically not consecutive, we do not guarantee consecutive days off and most shifts include at least 1 weekend day. Schedules assigned can fluctuate with our business needs.

Compensation

Shift differential and bilingual differential are applied for those who qualify.

Required Experience, Education and Skills

• High School Diploma/GED or a combination of education and 1+ year directly relevant work experience.
• Capability to train and perform the job in a remote setting as required. If working in a remote setting, capability to meet our work from home requirement.
• P&C or Personal Lines License; if not licensed at time of hire, must obtain license within 6 months of hire date. Company will provide study materials and cover cost of licensing exam.

What would make us excited about you?

• 1 - 2 years of prior sales and customer service experience in a personal line's insurance environment preferred.
• Associates or Bachelor's Degree preferred.
• 1 year or more in a Chat support role communicating with customers via Chat preferred.
• Bilingual skills preferred.
• Strong communication, empathy, adaptability, and interpersonal skills.
• Shows respect for differences through excellent communication skills with people from an array of backgrounds.
• You can navigate through Windows-based and web browser applications and use the computer keyboard efficiently and accurately to input all important data.
• High attention to detail to ensure accuracy of all information recorded.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Why Choose a Career at CSAA IG?

At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.

• Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits.
• Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long-term success.
• Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in-person moments that deepen connection and collaboration.
• Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.
• Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact.

Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact TalentAcquistion@csaa.com

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

CSAA Insurance Group is an equal opportunity employer.

#LI-JY1

*The national average hourly rate for this position is $21.38-$23.75. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $21.38-$28.42. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 5% of eligible pay.

Colorado Specific Job Range: $44,460.00 - $54,150.00

This job posting will be unposted on Fri, 2 Oct 2026.