Role Summary and Purpose

With a company culture rooted in collaboration, expertise, and innovation, we aim to promote progress and inspire our clients, employees, investors, and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

The primary responsibility of the role is to provide administrative support to the National Underwriting Hub, ensuring that everything runs smoothly and efficiently. This involves working in a professional manner and adhering to agreed policies and procedures as well as our company values.

An important part of the role is collaboration with various teams within the National Underwriting Hub, working together to support continuous improvement and automation.

Key Tasks and Responsibilities

• Provide administrative support to the National Underwriting Hub. Key areas include a variety of IT system processing activities and managing phone calls from customers/brokers to assist with Motor Insurance Database enquiries.
• Effectively manage high volumes of work, ensuring accuracy and efficiency while adapting to tasks with differing service levels.
• Utilise a proactive approach to obtain additional data, where there may be gaps in information. Continuously monitor and manage queried items of work through to completion.
• Undertake initial and ongoing training to ensure the highest quality is maintained on current and new activities, increasing knowledge and skills.
• Seek out and feedback process improvements, adopting a continuous improvement mindset.
• Work with colleagues, and other members of the UK Regional Division, to deliver automation of tasks, wherever possible.