Sensée
Insurance Team Leader
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About the Role
At Sensée, we're looking for an experienced Insurance Team Leader to lead, coach and develop a team of Insurance Experts supporting a premium insurance brand.
This is an exciting opportunity for a people-focused leader who thrives in a fast-paced, regulated environment and is passionate about developing high-performing teams. You'll play a key role in driving sales performance, quality, compliance and customer satisfaction while creating a positive and engaging team culture.
What you'll be doing
- Lead, motivate and develop a team of Insurance Experts.
- Deliver coaching and feedback to improve performance and customer outcomes.
- Drive achievement of sales, quality and customer satisfaction targets.
- Use data and MI to identify trends, opportunities and areas for improvement.
- Manage performance, attendance, engagement and wellbeing.
- Support onboarding, training and ongoing colleague development.
- Ensure compliance with FCA regulations, Consumer Duty and internal quality standards.
- Foster a culture of accountability, continuous improvement and customer-first thinking.
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What we're looking for
- Experience leading, coaching or developing successful sales or customer service teams.
- A proven ability to improve performance through effective coaching and development.
- Strong leadership, communication and stakeholder management skills.
- Experience managing performance against KPIs and quality measures.
- A data-driven approach to decision making and continuous improvement.
- The ability to balance commercial objectives with customer outcomes and compliance requirements.
- A positive, resilient and solutions-focused mindset.
Desirable experience
- Insurance, financial services or other regulated industry experience.
- Knowledge of FCA regulations and Consumer Duty.
- Contact centre leadership experience.
- Exposure to personal lines, high-value or commercial insurance products
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Hours
- Monday to Friday: 9am - 6pm - 40 hours per week
Training
- 5 weeks classroom: 9am – 5:30pm
- 4 weeks academy: 9am – 5pm
Why Sensée?
- 28 days’ holiday, including bank holidays
- Up to £300 Refer a Friend bonus
- Matched pension contributions
- Employee Assistance Programme and wellbeing support
- Perkbox
- Onsite parking and good transport links
- Training and career development
Pay
Up to £32,500.00 per year
Benefits
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Application question(s)
- Are you able to commute to 1 Tower Wharf, Birkenhead, CH41 1LH?
- Please confirm your email address and mobile number
- Can you work Full Time (40 hours)?
Work Location
In person
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