CBRE Global Workplace Solutions (GWS)
Integrated Facilities Management Lead
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CBRE Global Workplace Solutions
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management to serve commercial real estate needs of its clients worldwide. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography.
We believe enduring success can only be built on a foundation of responsible business practices, and that everyone gains an advantage by adopting the values of RISE (Respect, Integrity, Service and Excellence).
Position Overview:
The IFM Lead serves as the primary strategic lead and operational authority for the organization's physical assets and working environments. This pivotal role goes beyond day-to-day management, acting as the architect of a holistic, integrated service delivery model. You are responsible for transforming complex facilities operations into a strategic asset that drives employee well-being, optimizes productivity, and directly supports the client's broader business objectives through a partnership-driven approach.
Our Four Strategic Pillars:
- Provide the best buildings at the most competitive costs
- Tailor our spaces to inspire innovation, promote collaboration, and strengthen connections between colleagues, customers, and our brand
- Create exceptional moments to deliver a frictionless experience for colleagues our moments that matter consistently
- Take responsibility for operational excellence across all services delivered within the site by demonstrating resilience and mitigating risk
Key Responsibilities:
Strategic Leadership & Program Integration
- Unified Service Delivery: Lead the integration of the overall service delivery model, seamlessly blending technical engineering (hard services) and facilities management (soft services) to provide a unified property services solution.
- Portfolio Strategy: Develop and execute multi-year workplace strategies that align with organizational goals, emphasizing innovation, brand identity, and long-term asset value.
- Change Management: Champion the research, evaluation, and adoption of cutting-edge workplace technologies and programs, driving organizational change management for widespread adoption and lasting impact.
- Governance & Compliance: Lead day-to-day operations with an uncompromising focus on statutory compliance, governance, and the continuous development of customer operational responsibility.
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Operational Efficiency & Financial Stewardship
- Budget Oversight: Provide expert management of capital and operating budgets, ensuring astute financial stewardship and rigorous control over direct/indirect expenses, preventative maintenance, and project/capital items.
- Cost-Benefit Analysis: Conduct in-depth analysis for all facilities projects, ensuring maximum value and alignment with long-term financial health and client business needs.
- Contract Lifecycle Management: Strategically negotiate and manage high-value vendor and contractor agreements. Act as a leader in RFP development, SOW creation, SLA/KPI development, and performance monitoring.
- Audit & Reporting: Implement robust audit protocols and financial reporting mechanisms to ensure transparency, accountability, and consistent performance across the portfolio.
Client Relations & Stakeholder Engagement
- Strategic Partnership: Serve as the single point of contact and primary escalation point for key client stakeholders and executive leadership.
- Data-Driven Insights: Develop compelling executive narratives by translating operational data and occupant feedback into actionable insights, demonstrating clear ROI and return on experience.
- Vendor & Landlord Relations: Maintain positive, strategic relationships with local landlords and third-party partners, representing the organization's interests to ensure full alignment with portfolio objectives.
- Problem Resolution: Proactively identify and resolve complex, portfolio-level challenges, ensuring that service delivery evolves in tandem with the client's changing business needs.
What Success Looks Like
- Strategic Impact: The portfolio consistently exceeds established Workplace Experience standards and strategic KPIs.
- Financial Performance: Demonstrably achieves optimal return on capital investments and competitive operational costs.
- Client Trust: Establishes strong, proactive, and influential relationships with the highest levels of client leadership.
- Team Empowerment: Leads, develops, and mentors a high-performing team of facility managers, engineers, and support staff to achieve exceptional performance and long-term career growth.
- Risk Mitigation: Proactively identifies and manages operational, health, safety, and security risks, ensuring business continuity.
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Required Qualifications
- Experience: 10+ years of progressive operational experience with a primary emphasis on Integrated Facilities Management (IFM) services.
- Financial Acumen: Proven ability to manage multi-million-dollar budgets, conduct complex cost-benefit analyses, and oversee capital planning.
- Strategic Leadership: Demonstrated success in leading complex, multi-site workplace transformations and large-scale change management initiatives.
- Stakeholder Management: Exceptional ability to engage, negotiate, and influence across all levels, including senior client executives and external partners.
- Technical Knowledge: Deep understanding of Health, Safety, Security, and Environmental (HSSE) policies; statutory compliance; and industry-standard audit protocols. IOSH Minimum.
- Education: Bachelor's degree in Facilities Management, Hospitality, Business Administration, Engineering, or a related field. Master's degree or professional certifications (e.g., CFM, FMP) are preferred.
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
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