Cognitive Group | Part of the Focus Cloud Group
Integration & Automation Engineer – Incident Response Tooling
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Integration & Automation Engineer – Incident Response Tooling
Location: London (Hybrid) – 2 days per week, 3 month contract, ASAP start
I'm working with a leading UK AI company looking for a hands-on Integration & Automation Engineer to help build the technology underpinning its operational incident-response processes.
As the business expands its operations internationally, it needs to ensure that incidents are captured, classified, routed, escalated and reported through reliable, automated workflows.
This is not a traditional Incident Manager role. It's a technical engineering position focused on connecting systems, automating operational processes and making sure business-critical incident workflows function reliably.
What you'll be doing
- Building and improving incident-response workflows across Incident.io, Jira, Slack and connected operational systems.
- Developing integrations using REST APIs, webhooks and automation.
- Configuring incident routing, escalation logic, notifications and workflow rules.
- Translating operational process maps into working technical solutions.
- Automating processes based on incident severity, location and operational requirements.
- Implementing monitoring, error handling, testing and auditability across integrations.
- Working closely with Safety, Engineering and operational teams to deliver reliable, production-ready solutions.
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What we're looking for
- Strong hands-on systems integration and workflow automation experience.
- Experience building integrations between SaaS platforms using APIs and webhooks.
- An understanding of incident management, ITSM or operational incident-response processes.
- Experience configuring or developing operational workflows, routing, notifications or escalation logic.
- Ability to independently translate business requirements into working technical solutions.
- Strong testing, troubleshooting, documentation and change-control practices.
- Experience with Incident.io, PagerDuty, Opsgenie, Jira Service Management or ServiceNow would be particularly relevant, but direct Incident.io experience is not essential.
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We're open to engineers from SRE, Platform Engineering, Systems Integration, ITSM Development and Automation backgrounds, provided you've personally built or configured the underlying systems rather than simply operated within an incident-management process.
Experience in financial services, automotive, logistics, regulated technology or other business-critical operational environments would be advantageous.
Contract details
- IR35: Inside
- Duration: 3 months initially
- Location: London
- Hybrid: Ideally 2 days per week onsite
- Start: ASAP
This is an opportunity to apply your integration and automation experience to a technically interesting, safety-critical environment where the workflows you build will have a direct operational impact.
If you've built the technology behind incident response rather than simply managed incidents I'd be interested in speaking with you.
Gav Johal
Associate Director | Cognitive Group
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