As a member of the Solutions Architecture team, you’ll primarily be focused on ensuring customers successfully implement Metronome’s products and realize value quickly.

Responsibilities

• Using proficient discovery and scoping to understand what challenges our clients face in billing, launching new products, pricing & packaging, quote-to-cash, customer experience, and related areas.
• Doing whatever it takes to support clients throughout the entire implementation lifecycle, including requirements gathering, technical design, integration design, testing, data migration, and launch.
• Providing expert guidance to clients regarding usage-based pricing and consumption business models.
• Hands on configuration of Metronome’s system on behalf of clients.
• Designing integrations between Metronome’s APIs and the clients business systems to align to Metronome best practices (including CRM/ CPQ, Payments, Taxation, ERP, Billing Providers, Reporting and Analytics tools).
• Acting as a liaison between the field and Metronome R&D to advocate for client needs and feature requests.
• Partnering with implementation managers and other project team members to provide visibility into progress and proactively identify risks and issues.
• Building relationships with people at our client organizations, from day-to-day operators to C-Suite executives. We believe in meeting our customers in-person whenever possible.
• Designing integrations of Metronome into prospect systems and consultatively influencing the direction of our prospects’ pricing and packaging.
• Ensuring a proper handoff to our post-implementation teams (Customer Success and Technical Support).

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Expect these engagements to be complex, deep, technical, and most of all interesting. Metronome directly influences how the internet monetizes - AI is an obvious current example - and our group is on the front lines driving this influence with our prospects. Metronome is a startup. As such, there’s a lot still to figure out and tremendous room for high-agency people to impact our direction and strategy, build processes from zero to one, and generally make a difference. If this excites you as much as it excites us, let’s talk.

Minimum requirements

• 10+ years of experience working in technical and/or customer-facing roles involving SaaS products (for example, roles like sales engineering, solutions architecture, technical account management).
• Deep knowledge of the quote-to-cash space, including integrating with or otherwise interacting with tools like Salesforce, NetSuite, CPQs, Billing, Tax, Payments, etc.
• Experience leading complex, multi-phase technology transformation programs for enterprise companies.
• Experience in fast-moving startup environments that value high agency.
• Ability to quickly learn and communicate technical concepts to technical, go-to-market, and finance stakeholders.
• Excitement for building and improving GTM playbooks, processes, and reusable assets.

Preferred qualifications

• Experience as a software engineer, product manager, or in other technical roles.
• Strong understanding of project management and program management fundamentals and principles
• Experience working with users from one or more of the following personas: Finance/ CFO, Engineering/ CTO, Product/ CPO, Sales Ops/ CRO, and Billing Operations.
• Experience with logs, metrics, billing, finance, or other infrastructure or financial tooling and concepts.