Requirements

• At least 1 year of experience in L2/L3 technical support or a strong track record as a Senior Support Agent or Support Manager, ideally within fintech, crypto, payments, or a related technology environment.
• Hands-on experience working with system logs and monitoring tools and can trace transaction errors to identify their underlying causes.
• Understanding of client-server architecture, REST APIs, and JSON structures and can apply this knowledge to integration troubleshooting.
• Comfortable using Postman to validate API requests, investigate responses, and troubleshoot integration issues.
• Strong analytical and problem-solving skills, with the ability to perform root-cause analysis and develop clear remediation plans under time constraints.
• Exceptional attention to detail and understand the importance of precision when managing technical configurations, access credentials, payment settings, and production environments.
• Proactive and self-directed, taking ownership of merchant issues rather than waiting for step-by-step instructions.
• Ability to quickly learn new technical documentation, systems, workflows, and product requirements in a rapidly evolving environment.
• Remains calm and effective under pressure and is comfortable handling incidents where accuracy and response time are critical.
• Fluent Russian language skills and upper-intermediate to advanced English proficiency, approximately B2/C1, enabling you to communicate complex technical matters effectively with international merchants and colleagues.
• Can write concise incident reports and present technical findings clearly to both technical and non-technical stakeholders.
• Committed to continuous learning and motivated by opportunities to develop toward senior SRE, product, or engineering responsibilities.

Benefits

• Fully remote work within an agile and international team.
• Competitive salary based on your experience, skills, and individual contribution, with salary expectations requested in USDC.
• Career progression opportunities toward senior SRE, product, or engineering roles.
• Significant ownership and direct impact on platform reliability, merchant success, and production readiness.
• Opportunity to work at the intersection of fintech, cryptocurrency, payments, APIs, and digital financial infrastructure.
• Collaborative and transparent working environment that encourages open communication, experimentation, and measurable impact.
• Opportunity to work on technically challenging problems while continuously developing your technical and analytical skills.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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