Intelligent Client Function (ICF) Business Apprentice

Where you'll work

Municipal Offices, Bowling Green Road
Kettering
Northants
NN15 7QX

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider
P.T.P. TRAINING LIMITED

Training course
Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Your programme will be delivered online, with the following structure:

• 9 workshops which will be delivered on-line on a monthly basis. During these sessions, new topics will be taught by your tutor.
• Between sessions, you’ll complete self-study tasks spread throughout the week.

You will have regular meetings with your tutor on 1-2-1 basis every 6-8 weeks.

Essential qualifications

• GCSE in:
  • English (grade at grade 4/C and above)
  • Maths (grade at grade 4/C and above)

Desirable qualifications

• Recognised Administration Qualification (e.g. NVQ) in:
  • Administration (grade Pass)
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Administrative skills
• Team working
• Non judgemental

Other requirements

The postholder will be required to travel between some North Northants and West Northants Council offices as necessary to support Northamptonshire Children’s Trust governance meetings, training and attend Team Meetings.

Experience and Knowledge

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write emails, perform financial processes. Examples include MS Office, Outlook, Word and Excel.
• Desire to work and train in an administrative role within the Council.
• Ability to work independently while seeking advice and support when required.

Ability and Skills

• Excellent organisational skills, with a systematic and methodical approach to work. Able to accept and deal with changing priorities related to both their own work and to the organisation.
• Ability to communicate effectively face to face, on the telephone and digital platforms.
• The ability to take initiative and prioritise workload, working to tight deadlines and operating calmly and professionally under pressure.
• Seeks advice of more experienced team members when appropriate.
• Good literacy and numeracy skills

Equal Opportunities

• Ability to demonstrate awareness/understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs.
• Knowledge of Data Protection and GDPR legislation and the