HM Revenue & Customs
Interaction Designer
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Job Summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
At HMRC, we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who works for us, and we offer a range of flexible working patterns and support to make an exciting career at HMRC accessible to you.
Diverse perspectives and experiences are critical to our success, and we encourage applications from all people from all backgrounds with the experience and skills needed to perform this role.
Job Description
HMRC is looking for a passionate Interaction Designer, who can champion user-centred design across our department. They’ll work as part of our User-centred Design practice in the Chief Technology and Design Office, shaping key initiatives that impact millions of people, ensuring our services meet real user needs.
An interaction designer is a confident and competent designer who can determine the best way for users to interact with HMRC’s services. They:
- use their experience to design user-friendly and accessible services that align with government standards and best practices
- work alongside policy experts, user researchers, designers, product managers, and tech specialists to create cohesive, end-to-end user experiences.
Further Information on the technical skills can be found at https://ddat-capability-framework.service.gov.uk/role/interaction-designer
Person Specification
Your responsibilities will include:
- creating prototypes, using the government prototyping toolkit, to communicate and test ideas with users and improve with evidence
- mapping user journeys, processes and visualising design problems
- building positive relationships with stakeholders and team members, influencing and collaborating with them to improve design quality
- helping to facilitate the design process by participating in research activities, pairing with developers, facilitating workshops and communicating design decisions
- working collaboratively with your team to turn concepts into user-centred services
You will also be expected to:
- participate in the design communities within HMRC and across government, both online and offline
- use your expertise to review and provide feedback to other interaction designers on their work
- seek out opportunities for learning and improvement by getting feedback from your colleagues and the business
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Essential Criteria
To be successful in this role you will already have experience and understanding of:
- designing accessible, user-centred digital services that meet user needs
- using a range of interaction design techniques, including sketching, concept development, journey mapping and prototyping
- creating and testing prototypes at varying levels of fidelity, including experience with HTML and CSS and collaborative prototyping with teams and stakeholders
- working with design systems, pattern libraries and style guides, for example the GOV.UK design system
- user research methods and practices, and using evidence and insight to inform design decisions and build understanding
- managing stakeholder needs and expectations, including facilitating difficult discussions and influencing diverse sets of stakeholders
Qualification
A degree in a relevant subject or equivalent background from industry experience is expected.
Further Location Information
Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.
Technical Skills
We'll assess you against these technical skills during the selection process:
- Designing together
- Evidence-based design
- Iterative design
- Designing for everyone
Salary and Benefits
Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
How To Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV detailing your job history, including responsibilities, skills, accomplishments, relevant qualifications and training
- A 1000 word personal statement that demonstrates how you meet the Essential Criteria, providing evidence where possible and what personal attributes you believe you can bring to the role. The STAR method may help you structure your statement.
Further details around what this will entail are listed on the application form.
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Selection Process
This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills.
Interview
Required
Successful candidates who meet the required standard will be invited to a video interview via Microsoft Teams. During the interview we will ask you to:
- deliver a ten‑minute showcase of a piece of design work from your portfolio, demonstrating the technical skills required for the role. This should focus on your role, your thinking/process and the outcomes. Further details will be included with the invitation to interview.
- answer questions that let you demonstrate your experience and technical skills relevant to the role, using visual examples from your work where possible (for example prototypes, diagrams, journey maps or screenshots)
Interviews will take place via video link.
Sift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Security
Successful candidates must undergo a standard (or equivalent) criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Contact Point for Applicants
Job Contact
Name: UCD Recruitment
Email: ucdrecruitment@hmrc.gov.uk
Recruitment team
Email: unitybusinessservicesrecruitmentresults@hmrc.gov.uk
Further Information
For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK
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