HM Revenue & Customs
Interaction Designer
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About The Job
Job summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
At HMRC, we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who works for us, and we offer a range of flexible working patterns and support to make an exciting career at HMRC accessible to you.
Diverse perspectives and experiences are critical to our success, and we encourage applications from all people from all backgrounds with the experience and skills needed to perform this role.
Job Description
HMRC is looking for a passionate Interaction Designer, who can champion user-centred design across our department. They'll work as part of our User-centred Design practice in the Chief Technology and Design Office, shaping key initiatives that impact millions of people, ensuring our services meet real user needs.
An Interaction Designer Is a Confident And Competent Designer Who Can Determine The Best Way For Users To Interact With HMRC's Services. They
use their experience to design user-friendly and accessible services that align with government standards and best practices work alongside policy experts, user researchers, designers, product managers, and tech specialists to create cohesive, end-to-end user experiences.
Further Information on the technical skills can be found at https://ddat-capability-framework.service.gov.uk/role/interaction-designer
Person Specification
Your Responsibilities Will Include
- creating prototypes, using the government prototyping toolkit, to communicate and test ideas with users and improve with evidence
- mapping user journeys, processes and visualising design problems
- building positive relationships with stakeholders and team members, influencing and collaborating with them to improve design quality
- helping to facilitate the design process by participating in research activities, pairing with developers, facilitating workshops and communicating design decisions.
- working collaboratively with your team to turn concepts into user-centred services
You Will Also Be Expected To
- participate in the design communities within HMRC and across government, both online and offline
- use your expertise to review and provide feedback to other interaction designers on their work
- seek out opportunities for learning and improvement by getting feedback from your colleagues and the business
Essential Criteria
To be successful in this role you will already have experience and understanding of:
- designing accessible, user-centred digital services that meet user needs
- using a range of interaction design techniques, including sketching, concept development, journey mapping and prototyping
- creating and testing prototypes at varying levels of fidelity, including experience with HTML and CSS and collaborative prototyping with teams and stakeholders
- working with design systems, pattern libraries and style guides, for example the GOV.UK design system
- user research methods and practices, and using evidence and insight to inform design decisions and build understanding
- managing stakeholder needs and expectations, including facilitating difficult discussions and influencing diverse sets of stakeholders
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Qualification
A degree in a relevant subject or equivalent background from industry experience is expected.
Further Location Information
Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.
Leeds Locations
Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.
Technical Skills
We'll assess you against these technical skills during the selection process:
- Designing together
- Evidence-based design
- Iterative design
- Designing for everyone
- Presentation of no more than 10 minutes as a showcase of a piece of design work from your portfolio, demonstrating the technical skills required for the role.
Benefits
Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills.
How To Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV detailing your job history, including responsibilities, skills, accomplishments, relevant qualifications and training
- A 1000 word personal statement that demonstrates how you meet the Essential Criteria, providing evidence where possible and what personal attributes you believe you can bring to the role. The STAR method may help you structure your statement.
Further details around what this will entail are listed on the application form.
Sift
In the event of a large number of applications being received, an initial sift may be held on the CV.
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At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
Required
Successful candidates who meet the required standard will be invited to a video interview via Microsoft Teams. During the interview we will ask you to:
- deliver a ten-minute showcase of a piece of design work from your portfolio, demonstrating the technical skills required for the role. This should focus on your role, your thinking/process and the outcomes. Further details will be included with the invitation to interview.
- answer questions that let you demonstrate your experience and technical skills relevant to the role, using visual examples from your work where possible (for example prototypes, diagrams, journey maps or screenshots)
We'll assess you against these technical skills during the selection process:
- Designing together
- Evidence-based design
- Iterative design
- Designing for everyone
Interviews will take place via video link.
Sift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form . Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - [insert vacancy ref] & vacancy closing date [insert date]'.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.
Sponsorship
We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.
The HMRC app can help you with your application
The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.
If successful in your application, you will need your National Insurance number for the onboarding process.
Download the HMRC app now and save your National Insurance number to your digital phone wallet.
How to download the HMRC app and sign up for an account
Download the free HMRC app from the App Store or Google Play store.
If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.
You'll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.
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