Ministry of Justice UK
Interaction Designer (Ref: 21796)
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Job Summary
This is a Nationally based role
Job Description
Job Title: Interaction Designer
Grade: SEO
Directorate: DTS
Location: National
Contract Type: Permanent
Working Pattern: Full-time/ Part-time/ Flexible Working
Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability)
Introduction
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.
Job Description
The Digital Delivery team at HMCTS is redesigning and rebuilding our Courts and Tribunal services around the needs of our users – ensuring our services are accessible, easy to use, digital (where necessary and appropriate) and well supported for all users.
Within Digital Delivery, the User-Centred Design team works with HMCTS projects and programmes to support our core design principle of being user-led in everything we do.
As an Interaction Designer, you’ll work closely in your team with service and content designers as well as user researchers and analysts to deliver accessible, inclusive, and user-centred services. You will be responsible for creating and maintaining prototypes. You will own the design of interactions within the service, ensuring their quality throughout a user’s journey and be experienced in using evidence, data and research to back up your decisions.
In this role you will
- Be responsible for interaction quality as the interaction lead within your project or service, working within multidisciplinary teams.
- Identify and design the best way for users to interact with your service across different channels, devices, browsers, and technologies, making decisions based on insights from user research.
- Manage and mentor other interaction designers, sharing good practice to improve quality and consistency across services.
- Develop and contribute to interaction design strategies, including design systems, to help digital services meet both business and user needs.
- Be responsible for developing and maintaining suitable prototypes to test your designs with users.
- Initiate design improvements and influence decisions using data and evidence.
- Champion accessibility and inclusion, making sure designs meet WCAG 2.2 accessibility requirements.
- Scope, create and improve user-centred interactions based on user feedback, research and data.
- Engage with, and contribute to, the HMCTS and cross-government interaction design communities.
You’ll engage with frontline staff to understand pain points for our internal and external users, then design, test and iterate consistent ways to fix these issues. You’ll be expected to work in a fast-paced, evolving environment and use an iterative and flexible approach to enable rapid delivery.
You Will Also Develop Relationships With Stakeholders Including:
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- Service teams
- Operational staff
- Policy teams
- Judicial representatives
You’ll be expected to build long-term strategic relationships with your stakeholders, influence their decisions, deal with challenging situations, and remove blockers, ensuring you support mutual needs and commitments while focusing on user needs.
You Will Also Work With Other Teams Regularly, Including:
- User research and Performance Analysis
- Service and Content Design
- Insight
- Accessibility and Inclusion
You’ll be expected to collaborate with these teams to effectively advocate for users.
Essential Skills
- Designing interactions for end-to-end services from concept to delivery, being responsible for the quality and accessibility of interactions.
- Using a variety of prototyping methods to test your design ideas and be able to prototype in code.
- Influencing decisions, dealing with challenging situations and removing blockers to make sure interactions are user-centred, usable and accessible.
- Applying design standards to your work and supporting other interaction designers to make sure design standards are met.
- Implementing interaction design strategies and evaluating their impact to make sure user needs and business objectives are met.
- Working in a fast-paced environment with tight deadlines.
- Making complex processes and services easy to understand and interact with.
- Building long-term, strategic stakeholder relationships.
Desirable Skills
- Are an active member of a design community, actively networking with others and contributing to ways of working and community activities such as design critiques.
- Are familiar with the criteria used in Government Digital Service or other digital service assessments.
Application Process
This role will be recruited using a combination of Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks during the sift and interview process. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the User-Centered Design Job Family, and is an Interaction Designer role at Interaction Designer level
Stage 1 - Sift
To apply for this position, you must submit the following as part of your application:
- An anonymised CV, setting out your career history, key responsibilities and achievements. Your CV will be assessed against the essential criteria outlined within the Essential Skills section of this advert.
- A Statement of Suitability 750 words which should give us real life examples of how your skills and experience match those needed for this role. We recommend following the STAR
Should we receive a high volume of applications, a pre-sift may be conducted on the CV. Candidates who pass the pre-sift will be fully assessed on all the sift criteria.
Please access the following link for guidance on how to apply - Application Guidance
Stage 2 - Interviews
Successful candidates who passed the sift will be invited to interview via Microsoft Teams.. At interview stage, you will be assessed against the following - Technical, Behaviours. Details can be found under the interview stage assessment section on the advert. For Behaviours you will be expected to align your answers to the Government Digital and Data (GDD) Capability Framework.
- Making effective decisions
- Communicating and Influencing
- Changing & Improving
- Managing a quality service
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Important information
Salary details
New recruits to the Civil Service joining MoJ are expected to join at the band minimum.
Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).
Travel Requirements
There will be a requirement to travel occasionally to any HMCTS site in line with business needs.
Proud to Serve. Proud to keep justice going.
HM Courts and Tribunals Service
Job Title: Interaction Designer
Grade: SEO
Directorate: DTS
Location: National
Contract Type: Permanent
Working Pattern: Full-time/ Part-time/ Flexible Working
Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability)
Introduction
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.
Travel Requirements
There will be a requirement to travel occasionally to any HMCTS site in line with business needs.
Proud to Serve. Proud to keep justice going.
Person specification
Please Refer To The Job Description
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Communicating and Influencing
- Changing and Improving
- Managing a Quality Service
Alongside your salary of £42,914, HM Courts and Tribunals Service contributes £12,432 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
- Annual Leave
- Public Holidays
- Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles
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