Hilton
Interim Associate GDCM Deployment PEP
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Job Description
This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As an Interim Associate Global Deployment & Change Management (GDCM) Deployment Property Engagement Platform (PEP), you will bring your technical skills to a hospitality company with an award-winning culture. On the Global Deployment & Change Management team reporting to the Manager GDCM Deployment PEP, you will support projects including the deployment of PEP, Hilton's new PMS system.
Please note this is a Fixed term contract through till December 2027.
Responsibilities
Your role is important and below are some of the fundamental job duties that make your work unique.
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What Your Day-to-day Will Be Like
- Troubleshoot issues and offer technical guidance
- Deliver remote or onsite hotel operations training/support
- Build and configure system databases
- Set up hardware and interfaces
- Migrate hotels from retired PMS to PEP, ensuring complete data transfer
How You Will Collaborate With Others
- Help train new team members by guiding them through project components and task execution
- Liaise with the Managers/Senior Associates to support migration projects
- Collaborate with internal and external support teams to resolve system issues
What Projects You Will Take Ownership Of
- Multiple stages of a remote and onsite PEP deployment which include communication, configuration, database build, data migration, testing interfaces, training, and hotel operations support (Front Desk, Night Audit, Management, Sales, Revenue Management, and Housekeeping)
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Qualifications
You have these minimum qualifications:
- Professional work experience in Technology or a related field like hotel operations
- Work experience using Property, Sales or Revenue Systems
- Understanding of Hilton's PMS, CRS and interfaces
- Ability to Travel up to 80%
It Would Be Useful If You Have
- Experience as a successful systems installer
- Experience troubleshooting local hotel interfaces or systems
- Bilingual
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