Interim Credit Control Manager

Global Accounting Network are working with a US-listed, international software business that is looking to appoint an experienced Interim Credit Control Manager for an initial four-month assignment.

This is a highly visible, hands-on role with significant responsibility for improving the company's aged debt position across multiple lines of business. The business currently has over $35m of aged debt that it wants to materially reduce by the end of the year. Individual customer balances can be as high as $1m, so this role will require someone who is comfortable operating at a senior level, managing important customer relationships and taking ownership of complex debt positions. This is not simply a role for someone to manage a ledger. We are looking for an individual with strong commercial acumen, gravitas and the ability to challenge and influence senior stakeholders.

Key Responsibilities

• Take overall ownership and oversight of the credit ledger across multiple lines of business.
• Drive a significant reduction in aged debt, with a clear focus on delivering against the company's year-end targets.
• Manage and prioritise key customer accounts, including balances of up to $1m.
• Lead detailed reviews of the largest and most challenging outstanding balances.
• Participate in regular cash calls, working closely with AP, Treasury and AR to review key accounts line by line and invoice by invoice.
• Clearly understand where the business stands against its cash collection targets and identify actions required to close any gaps.
• Work closely with commercial and operational stakeholders to resolve disputes, remove blockers and accelerate cash collection.
• Manage relationships with key B2B customers, balancing a robust approach to collections with commercial awareness.
• Take ownership of cases escalated to the company's newly appointed third-party debt recovery partner.
• Manage the relationship with the external recovery firm and ensure escalated cases are progressed effectively.
• Provide clear reporting and visibility around aged debt, collection performance, risks and recovery plans.
• Challenge internal stakeholders where necessary to ensure ownership and accountability for outstanding debt.
• Identify opportunities to improve credit control processes, reporting and cash collection performance.