La Fosse
Interim Head of IT Services
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Interim Head of IT Services (Head of Information Technology)
Dorset | Hybrid – 3 days onsite | Inside IR35
La Fosse Executive are partnering with a large, highly complex and nationally recognised organisation to appoint an Interim Head of IT Services at a critical point in its technology journey.
The organisation has a large technology function, a highly federated estate of 300+ systems and a significant programme of change ahead. They need an experienced interim leader to take ownership of the technology environment stabilising services, improving performance and creating the operational foundations from which wider transformation can succeed.
You will take leadership across:
- IT service management and service delivery
- Infrastructure and operations
- Cyber security and business continuity
- Enterprise applications and ERP
- Vendor and supplier management
- Technology cost optimisation
- Operational governance, SLAs and ITIL disciplines
- Leadership and performance of a sizeable technology team
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The immediate priority is to establish what good looks like across IT operations and then make it happen. There is significant opportunity to improve service quality, simplify ways of working, strengthen supplier performance and reduce the overall cost of technology.
We are looking for someone who has:
- Led large-scale IT Services / Infrastructure & Operations functions in complex organisations
- Successfully inherited low-maturity, fragmented or federated technology environments
- A strong track record of improving service performance, operational discipline and delivery
- Significant vendor and commercial management experience, including holding strategic suppliers to account
- Delivered meaningful technology cost optimisation without compromising service
- Strong knowledge of ITIL, SLAs, service management and operational governance
- Led sizeable internal technology teams through periods of change
- Experience within a predominantly Microsoft environment; exposure to Dynamics AX / Dynamics 365 would be advantageous
- The credibility and resilience to make difficult decisions while bringing teams and senior stakeholders with them
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