The Talent World
Interim People Operations Advisor
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Reed HR are working alongside a large Educational Establishment based in South East London who are recruiting for an experienced People Operations Advisor for initially 6 months.
This role is hybrid so flexibility is offered.
Job Summary
The People Operations Adviser is responsible for:
- Acting as multi-functional advisor providing generalist support across a range of people specialisms.
- Act as the first point of contact for managers and employees where self-service is either unavailable or where the query cannot be resolved through the self-service channels.
- Supporting the delivery of people strategies in line with the People Enabling strategy by executing frameworks and processing HR administration activities.
- Query resolution ensures SLAs are met and high levels of customer satisfaction are achieved.
- People administration responding to changes in demands and recognising where escalation is required.
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Key Accountabilities
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Team Specific:
- Serve as first point of contact for general HR customer queries received via various channels such as phone and chat.
- Support with query resolution, researching solutions as required and escalate complex inquiries to appropriate parties as needed, e.g., ER Specialist
- Liaise with the relevant Centres of Expertise (CoEs) to understand HR strategies and relevant frameworks for execution to ensure effective implementation.
- Undertake HR administration tasks, leveraging the tools, templates and HR systems available to ensure delivery is timely and consistent
- Proactively identify opportunities to improve the efficiency and effectiveness of HR service delivery with the aim of enhancing employee experience and customer satisfaction; strive to ensure Service Level Agreements (SLAs) are met
- Work with HR Specialists to develop specialist HR knowledge in order to respond to related queries more effectively
- Foster strong collaboration with HR Specialists, CoEs and Senior People Business Partners to deliver comprehensive solutions and seamless HR service delivery, keeping up-to-date with any policy and framework changes and ensuring legal compliance
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