Symphony Communication Services
Intern, Customer Success
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About us @Symphony
Reliable. Interlinked. Sophisticated.
Symphony stands as an AI-driven leader in communication and technology, powered by a synergy of interlinked platforms: messaging, voice, directory, and data analytics.
Our advanced encryption technologies empower more than 1,400 global institutions to leverage AI effectively, uphold rigorous data security standards, manage intricate regulatory requirements, and refine their professional interactions.
Role description
As a Customer Success Intern, you will have the chance to work closely with our customer success team, gaining valuable insights into client relationships and helping ensure our customers' success and satisfaction.
Position Overview
We're looking for a motivated and enthusiastic Customer Success Intern to join our team. This internship provides a unique opportunity to learn about customer-centric strategies, improve your communication skills, and contribute to the growth of our client base.
Key Responsibilities
- Support the Customer Success team to effectively engage with clients throughout their lifecycle to maximize their adoption of Symphony and reduce churn
- Assist and shadow in onboarding new customers, helping them understand and utilize our products/services effectively
- Monitor customer accounts, proactively identifying opportunities to provide value and address any concerns
- Gather customer feedback and insights, helping to identify areas for improvement in our products/services
- Contribute to the creation and updating of Customer Success materials
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Compensation
£16/hour
Qualifications
- Enrolled in a degree program related to Business, Marketing, Communication, or a related field
- Strong communication skills, both written and verbal
- Empathetic and customer-oriented mindset, with a passion for helping others succeed
- Excellent organizational skills and attention to detail
- Proficiency in G-Suite, Microsoft Office or similar software
- Previous customer service or related experience is a plus
- Ability to work collaboratively in a team environment
Benefits
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Gain hands-on experience in customer success and relationship management
- Learn about customer-centric strategies and effective communication techniques
- Receive mentorship and guidance from experienced professionals
- Develop a strong understanding of Symphony's products/services and its relevance in the marketplace
- Networking opportunities within the company and the industry
Join us for an exciting internship where you can make a meaningful impact on our customers' success. Apply now and be part of our dedicated customer success team!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location