Trident International Associates
Internal Account Management Team Lead
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Internal Account Management Team Lead
Location: Office based Brighton
Driving License: A full UK driving license is required
Job Type: Permanent, Full-Time
Reports To: Chief Commercial Officer
About Us
At Trident, we make IT a source of strength, helping organisations thrive so they can better support the people who rely on them every day.
We believe technology should empower people, strengthen organisations, and enable better outcomes. By working in true partnership with our clients, we provide reliable IT services, practical guidance, and people-focused support that help businesses succeed.
Benefits
Joining Trident means becoming part of a supportive and collaborative environment where your contribution is recognised and rewarded. We are committed to supporting your wellbeing, professional development, and work-life balance.
- 33 days annual leave (including bank holidays), increasing by one day per year of service up to 40 days.
- Access to on-demand IT courses, practice tests and virtual labs.
- Access to Bupa Employee Assistance Programme (EAP) for you and your family.
- Cycle to Work scheme.
- Access to vendor pricing for personal IT hardware and software purchases.
- Microsoft Workplace Discount Programme with savings on Surface devices and Microsoft 365 subscriptions.
- Regular social events, team-building activities, and a Refer-a-Friend bonus scheme.
About You
We're looking for a proactive, organised and customer-focused professional who enjoys building strong client relationships while supporting and motivating others. You'll be confident managing multiple priorities, providing excellent service, and helping colleagues deliver their best work.
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You'll ideally have:
- Experience in account management, customer service, or a client-facing role.
- Previous experience leading, mentoring, coaching, or supporting colleagues.
- Excellent communication and relationship-building skills.
- Strong organisational skills and attention to detail.
- A proactive, solutions-focused approach to problem solving.
- Commercial awareness and the ability to identify opportunities for growth.
- Confidence working collaboratively across different teams.
- A valid UK driving licence.
- Experience within the IT industry (beneficial but not essential).
About the Role
As our Internal Account Management Team Lead, you'll combine hands-on account management with day-to-day leadership of the Internal Account Management (IAM) team. Working closely with Relationship Managers, you'll help deliver an outstanding client experience while supporting the development and success of your team.
Key responsibilities include:
- Acting as a key point of contact for clients and nurturing strong relationships.
- Supporting Relationship Managers with account management and client growth opportunities.
- Coordinating with internal teams to ensure seamless service delivery.
- Managing client enquiries, quotations, renewals and account administration.
- Handling client escalations and driving issues through to resolution.
- Providing leadership, guidance and coaching to the IAM team.
- Helping manage team workloads and priorities to maintain excellent service levels.
- Supporting the onboarding and development of team members.
- Identifying process improvements and promoting best practice across the team.
- Ensuring clients receive a consistent, professional and proactive service.
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Success in this role looks like:
- High levels of client satisfaction and retention.
- A motivated, capable and accountable IAM team.
- Strong collaboration with Relationship Managers and operational teams.
- Continuous improvement of processes, efficiency and service quality.
Next Steps
If you're passionate about building strong client relationships, supporting others, and developing your career within a collaborative and people-focused business, we'd love to hear from you. Apply today to join us as our Internal Account Management Team Lead:
- Submit your application along with an up-to-date CV.
- Applications will be reviewed as they are received.
- Suitable candidates will be contacted to discuss the role further.
- Successful applicants will be invited to attend an interview.
- Employment offers will be subject to satisfactory pre-employment checks.
- Join a business committed to partnership, integrity, and creating lasting value.
Please note this role may be advertised under a different title than that used internally.
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