Workplace IT Technologies Limited
Internal Account Manager
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Internal Account Manager (Client Partner)
Location: King’s Lynn (Hybrid)
Salary: £35,000 to £45,000 DOE
Hours: Mon to Fri, 9:00am to 5:30pm
Reports to: Managing Director
Workplace IT provides Co Managed IT Services and Digital Safeguarding to large Health and Social Care Groups across the UK.
We are seeking an Internal Account Manager (Client Partner) to act as the central point of contact for our client base. The role focuses on building strong relationships, understanding client needs, and working across internal teams and external partners to ensure those needs are delivered effectively.
Role Overview
- Manage and build relationships across a portfolio of large UK based Health and Social Care clients, alongside several smaller organisations
- Rapidly understand and manage existing and planned client objectives and pipelines, supporting clients in recognising the value being delivered
- Work closely with internal teams and external partners to ensure a clear understanding of the benefits we deliver, as well as the considerations and impacts on the client’s business and people
- Build on existing strong relationships with key stakeholders and identify challenges that can be addressed through technology, service improvement, and transformation
- Manage all client objectives through to completion, keeping clients fully informed of progress
- Maintain comprehensive and accurate CRM records including notes, next steps, and scheduled actions within CRM and Outlook
- Coordinate virtual teams around key objectives and projects, including clients, partners, and internal delivery and support teams
- Manage your own objective pipeline and work with the Team Leads to ensure sufficient resource is in place to meet client needs
- Proactively manage your own diary, follow ups, and reminders
- Attend regular client reviews and change boards via Microsoft Teams, with occasional face to face meetings.
- Provide weekly reporting to the business on the status of agreed and planned objectives across all clients, including feedback on client satisfaction.
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What We’re Looking For
- Proven experience in account management or customer services, ideally within B2B or service based sectors
- A strong relationship focused mindset. This is not a new business or sales role
- Commercially astute with excellent communication skills and a strong focus on delivering exceptional customer service at all touchpoints
- Experience working with medium to large commercial, not for profit, charity, or public sector organisations, ideally within healthcare
- A good understanding of enterprise IT, including Microsoft 365, Managed Service Providers, and technology solutions
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What We Offer
- £35,000 to £45,000 basic salary DOE
- 25 days annual leave plus UK bank holidays
- Contributory pension scheme
- Personal training plan
- Health insurance
- Hybrid working model
- Regular one to one feedback and performance reviews
- Laptop and home working IT equipment
- Regular team socials
Working Location
Based from a modern innovation centre just off the A47 in King’s Lynn with easy access to Norwich, Cambridge, and Peterborough
Typically one anchor day per week in the King’s Lynn office with the commercial team, with remaining days split between office and home working subject to business needs.
Occasional UK travel and overnight stays may be required to meet client needs
Interview Process
- 30 minute Microsoft Teams interview
- 60 minute face to face interview in King’s Lynn with scenario testing
- 60 minute online team alignment assessment and DBS checks
Induction
The successful candidate must spend their first four weeks working from our King’s Lynn office.
Workplace IT Technologies Limited
1 Innovation Drive
King’s Lynn Innovation Centre
King’s Lynn
Norfolk. PE30 5BY
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